About the Role
We are looking for an experienced and detail-oriented Assistant Manager – Service Planning to drive service planning, contract management, and operational readiness for new product launches. In this role, you will work closely with cross-functional teams and external service partners to ensure seamless service operations while maintaining high standards of quality, compliance, and customer experience.
What You'll Do
- Manage and maintain service-related contracts and operational documents, including Installation Documents, Handover Forms (HOF), and Completion of Forms (COF).
- Conduct operational and contractual reviews before launching new products to ensure service readiness.
- Develop service policies and operational guidelines for product installation and After-Sales (AS) services.
- Establish and manage customer service billing standards, including:
- Visit (Call-out) Fees
- Dismantling/De-installation Fees
- Return Service Fees (within 7 days)
- Relocation, Re-installation, and Position Change Fees
- Manage contracts and relationships with Authorized Customer Installation (ACI) partners while supporting the expansion of the external service network.
- Collaborate with the Customer Technical Management (CTM) team and Training team on ACI sourcing, installation processes, and contract updates to ensure compliance with company standards.
- Plan and facilitate monthly online meetings with the CTM team.
- Act as the central coordinator between the Customer Experience Management (CEM) team, Product Quality (PQ) team, and other related functions to drive effective communication and cross-functional collaboration.
What We're Looking For
- Bachelor's degree in Business Administration, Engineering, Operations Management, or a related field.
- At least 8 years of experience in Contract Management, Vendor Management, Service Operations, or Project Coordination is highly preferred.
- Strong documentation skills with exceptional attention to detail.
- Excellent stakeholder management and cross-functional coordination skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Good communication skills in both Thai and English.
