At Miracle Grand Convention Hotel, we believe in Excellence in Every Touchpoint Powered by People. As part of the Miracle Group, we are committed to developing future leaders in hospitality through a culture built on TOUCH: Thoroughness, Optimism, Unity, Client Focus, and Heart.
Our people are at the heart of every guest experience. We take pride in delivering service that is precise, warm, and truly memorable.
Role Description
The Assistant Manager Training is responsible for supporting the planning, coordination, and execution of training and development programs to enhance service standards, operational effectiveness, and employee performance across the hotel. This role works closely with department heads and supervisors to ensure training initiatives align with brand standards, business objectives, and compliance requirements.
Key responsibilities include:
- Coordinate and deliver orientation programs for new employees
- Support the design and implementation of annual training plans and calendars
- Facilitate in-house training sessions and assist external trainers when required
- Monitor training effectiveness, attendance, and post-training evaluations
- Maintain accurate training records, reports, and compliance documentation
- Support service culture, grooming standards, and quality assurance initiatives
- Assist in talent development, cross-training, and succession planning programs
- Ensure training activities align with brand standards and hotel SOPs
Qualifications
- Bachelor's degree in Human Resources, Hospitality Management, Education, or a related field
- Minimum 35 years of experience in Training, Learning & Development, or hotel operations
- Strong understanding of hospitality service standards and adult learning principles
- Excellent communication and presentation skills in Thai and English
- Ability to engage, motivate, and coach employees at all levels
- Well-organized with strong coordination and follow-up skills
- Proficient in MS Office; experience with LMS or HRIS is an advantage
- Positive attitude, service-oriented mindset, and passion for people development
