Our Employee Value Proposition
Advancing our People
Advancing our World
At CrimsonLogic we put your Career and Well-being first. We are committed to advancing your career through a full spectrum of professional development programs with the support of a strong Total Rewards philosophy that focus on your well being. We believe that by investing in each and every one of our employees professional and personal growth, we can collectively make a positive impact on the world as we strive for greatness together in a nurturing and inclusive workplace.
Role Purpose(s)
We are looking for a highly skilled and experienced Onsite IT Project Coordinator to oversee IT projects, primarily managing customer and partner relationships while ensuring smooth communication with the delivery team. The ideal candidate will be bilingual in Thai and English and will serve as the main point of contact between stakeholders and the delivery team, providing timely updates and highlighting potential risks. Experience in the Ports/Customs domain is considered an added advantage.
Key Accountabilities
- Customer & Partner Management: Act as the primary point of contact for customers and partners, ensuring that their requirements are understood and addressed throughout the project.
- Status Updates to Delivery Team: Regularly provide the delivery team with status updates, ensuring that any changes, challenges, or progress are communicated immediately.
- Risk Identification & Mitigation: Anticipate project risks early and highlight them to the delivery team, ensuring timely mitigation strategies are developed.
- Stakeholder Coordination: Work with onsite stakeholders, including customers, vendors, and contractors, to ensure that project objectives are aligned with customer expectations.
- Team Coordination: Collaborate with the Project manager and offshore teams to coordinate tasks, address challenges, and ensure steady project progress.
- Quality Assurance: Ensure that all deliverables meet the required standards and are aligned with customer expectations.
- Bilingual Communication: Effectively conduct meetings, presentations, and reports in both Thai and English to facilitate communication with local and HQ stakeholders.
Job Responsibilities & Duties
- Liaise with the project team in the delivery of quality projects within approved costs and schedule.
- Liaise with the project team towards achievement of common goals.
- Liaise with the project team on the stages of SDLC for application development from planning to implementation.
- Participate in system reviews with key stakeholders.
- Be responsible for user management and vendor management.
- Carry out risk assessments and recommend risk mitigation measures to reduce or eradicate risk exposure.
- Ensure project plans and activities are endorsed by the Project Steering Committee and are properly executed and tracked until successful completion.
- Provide technical and business system advice to internal and external customers.
- Understand the interdependencies of the services and applications and influence users toward the targeted system.
- Communicate, influence, persuade, and lead by example in demonstrating the core values of the company.
- Ensure that all security procedures within the area of responsibility are adhered to in order to achieve compliance with security policies and standards.
- Keep abreast of technological advancements, emerging standards, and new software or hardware solutions that may affect decisions about system builds or enhancements.
- Travel as required for this position, including local travel and occasional trips to the company headquarters.
Education Requirements
- Degree in Computer Science, Information Technology, or related fields.
- Professional certification in Project Management such as CITPM, PMP, or PRINCE2 will be advantageous.
Working Experience Requirements
- Minimum of 5-8 years of experience in IT project management.
- More than 10 years of experience in IT.
- Experience in managing onsite projects and working closely with remote delivery teams.
- Experience in managing customers, partners, third-party vendors, and other stakeholders.
- Experience in managing mid-to-large scale IT projects with contract value of at least S$1 million.
- Experience in managing a mid-to-large scale project team.
- More than 5 years of experience in web application projects in a vendor environment.
- Experience in the Ports/Customs domain is an added advantage.
Skills Required
Must-have skills
- Results focused with the ability to drive project outcomes and deliverables.
- Customer focused with strong stakeholder management capabilities.
- Strong skills in risk management and issue escalation.
- Effective communication and interpersonal skills, including bilingual proficiency in Thai and English.
- Creative problem-solving and strong coordination skills across onsite and offshore teams.
Preferable skills
- Experience in Ports/Customs domain projects.
- Professional project management certification such as CITPM, PMP, or PRINCE2.
- Experience working in multicultural environments with regional and headquarters stakeholders.
