Assistant Sales Operations Manager

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future starting with yours.

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

Manage operations team by overlooking multiple sales programs, tracking progress, proactively detecting potential risks and taking actions to maintain high performance

Optimize and execute strategies to maximise impact and efficienty of workforce with a focus on sales operations, process management, deep dive analysis

Effectively lead and coach Team Leaders, collaborate with Customer Experience and L&D, ensuring quality and operational efficiency to drive KPIs

Manage and utilize metrics to drive positive change in areas such as Productivity, Engagement, Conversion, Revenue Growth, Customer Satisfaction, Quality

Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.

Have an in-depth understanding of operations and provide timely and effective communications with stakeholders

Monitor costs and losses incurred by managing team's contribution to the project budget.

Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.

Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.

Use learnings from team members to identify opportunities and advocate for product improvements that support the team's strategy and the needs of the customer.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field

Preferable with 3 - 5 years of working experience in the related field is required for this position

Experienced in sales management, strong with digital market sales team management, managing regional experience, eyes for details and meticulous

Excellent understanding of contact centre operation

Organizational and time management skills

Able to adapt communication and working style to multiple stakeholders

Excellent verbal and written communication skills in English and additional APAC language (preferred)

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approachdriven by innovation and operational precisionpositions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.