Job Description
We are seeking a friendly and professional Assistant Spa Manager to join our team at our luxurious spa resort in Ko Pha-ngan, Thailand. As an Assistant Spa Manager, you will play a crucial role in ensuring the smooth operation of our spa facilities, delivering exceptional customer experiences, and supporting the overall management of our wellness center.
- Assist the Spa Manager in overseeing daily spa operations and staff management
- Provide exceptional customer service and address guest inquiries and concerns promptly
- Schedule and coordinate spa treatments, ensuring efficient use of resources and staff time
- Train and mentor spa staff to maintain high standards of service and professionalism
- Manage inventory of spa products and equipment, placing orders as needed
- Assist in developing and implementing new spa treatments and wellness programs
- Monitor and maintain cleanliness and safety standards throughout the spa facilities
- Collaborate with other departments to create seamless guest experiences
- Support the Spa Manager in financial management, including budgeting and revenue tracking
- Handle administrative tasks such as record-keeping and report generation
- Stay updated on industry trends and incorporate innovative practices into spa operations
Qualifications
- Proven experience (2-3 years minimum) in spa management or a related field
- Strong leadership and management skills with a collaborative and supportive approach
- Excellent customer service skills and a genuine passion for guest satisfaction
- Proficiency in spa management software and scheduling systems
- Solid understanding of spa operations, treatments, and wellness industry trends
- Financial management and budgeting skills
- Inventory management experience
- Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
- Spa management certification (preferred)
- Fluency in English and Thai
- Excellent problem-solving and conflict resolution abilities
- Strong organizational skills and attention to detail
- Ability to work flexible hours, including weekends and holidays
- Physical stamina to be on feet for extended periods
- Empathetic and supportive attitude towards both guests and staff
- Adaptability and efficiency in a fast-paced environment
