Associate Director, Business Support
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At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
So if you believe in inspiring a better future, read on.
About the Role
To lead and drive end-to-end business support strategy, ensuring operational excellence, strong stakeholder management, and achievement of business targets across banca partnership sales channels.Roles & Responsibilities:
1. Leadership & Strategy
Provide strategic direction for Business Support functions across sales, operations, and servicing
Drive continuous improvement initiatives to enhance efficiency, turnaround time (TAT), and customer experience
Lead transformation, automation, and process optimization initiatives
Establish governance and ensure adherence to internal policies and regulatory standards
2. Business & Sales Support Oversight
Oversee end-to-end sales support operations ensuring smooth case processing and target achievement.
Ensuretimelyresolution of escalations, complaints, and operational issues
Monitor deferment, outstanding, and pending cases at a portfolio level
3. Stakeholder Management
Maintain strong relationships with Bank Partners and internal stakeholders
Represent Business Support in leadership forums and strategic discussions
Drive service excellence across customer and partner interactions
4. Performance & Reporting
Review business performance (VONB, productivity, service levels)
Provide insights and strategic recommendations to senior management
5. People Management
Lead, coach, and develop team leads
Drive a high-performance, customer-focused culture
Job Requirements:
Degree in Business / Finance or equivalent
10-15 yearsofexperience in insurance / banca operations
Strong leadership, stakeholder management, and strategic thinking
#LI-DNI
AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.
Job ID: 150533183
Skills:
Business Partnering, Variance Analysis, value creation, Performance Reporting, cost optimisation
Skills:
Data Automation, Forecasting, Problem-solving, Budgeting, Financial Planning, Stakeholder Management, Performance Management, Financial Modelling
Skills:
Sales Leadership, Sales Strategies, Business Updates, strategic partnerships, Reporting
Skills:
Digital Media, integrated planning, Category leadership, Strategy
Skills:
consumer marketing , strategic partnerships, Pharmaceutical Marketing, product launches, Forecasting, business development, Competitive Intelligence, commercial excellence, Analytics, digital health, KPIs, Stakeholder Management, commercial strategy, omnichannel marketing, Portfolio Management, communication
