About the Role
We are seeking a commercially driven and analytical leader to support the growth of our Property & Casualty (P&C) business. This role combines strategic planning, portfolio performance management, and operational leadership, playing a critical part in driving business results and improving commercial effectiveness.
You will work closely with local and regional stakeholders to deliver data-driven insights, shape strategic initiatives, and ensure efficient policy operations aligned with service and performance targets.
Key Responsibilities
1. Commercial Strategy & Performance Management
- Drive business performance by supporting the achievement of key targets (e.g., GWP, COR)
- Conduct portfolio analysis to identify trends, risks, and growth opportunities across channels
- Develop actionable insights from market and competitor intelligence to inform strategy
- Partner with local and regional teams on business planning, reporting, and strategic projects
- Recommend initiatives to improve commercial effectiveness and long-term business growth
2. Business Planning & Project Execution
- Support the design and execution of strategic initiatives to enhance channel performance
- Lead or contribute to cross-functional projects aligned with business objectives
- Monitor progress of initiatives and ensure effective delivery against targets
- Provide structured analysis to support decision-making for senior management
3. Commercial Operations & Policy Management
- Lead the policy management function to ensure high service quality, productivity, and SLA achievement
- Oversee quotation, policy issuance, and endorsement processes (non-motor lines)
- Ensure accuracy of policy documentation and timely delivery to clients and partners
- Monitor operational performance and resolve bottlenecks to improve efficiency
- Coordinate with underwriting, distribution, and operations teams for seamless execution
4. Team Leadership & Continuous Improvement
- Lead and develop the policy operations team to achieve performance and service standards
- Drive process improvements to enhance operational efficiency and quality
- Foster a culture of accountability, collaboration, and continuous learning
Must-Have
- Bachelor's degree in Business Administration, Economics, Insurance, Statistics, or related field
- Minimum 10 years of experience in general insurance (P&C), commercial roles, or business management
- Strong commercial acumen with experience in portfolio management and performance analysis
- Proven ability to translate data into actionable business insights
- Experience managing stakeholders across functions and seniority levels
- Solid understanding of insurance products, underwriting, and distribution channels
Nice-to-Have
- Experience in leading teams or managing operations functions
- Strong proficiency in Excel, PowerPoint, and data analysis tools
- Exposure to regional reporting or multinational environments
- Strong English communication skills
- Familiarity with digital tools or AI solutions (e.g., Copilot, ChatGPT) is a plus
What Success Looks Lik
- eAchievement of commercial targets (GWP, COR) through effective strategy executio
- nClear, actionable insights influencing business decision
- sImproved operational efficiency and SLA performanc
- eStrong alignment across commercial, underwriting, and operations team
s
Why Join
- UsStrategic leadership role with direct impact on business performan
- ceOpportunity to work with regional stakeholders and cross-functional tea
- msBalance of strategy, analytics, and operational leadersh
- ipDynamic environment with strong growth potenti
al
