Associate Operations Manager

Job Title: Associate Manager – Operations

Role Overview:

We are looking for a highly organized and proactive Project Manager to drive key engagement operations and strategic initiatives across our delivery organization. This role will support the Manager – Engagements Strategy and work cross-functionally to execute high-impact programs, optimize operational processes, and ensure timely delivery of business-critical outcomes. The ideal candidate should be comfortable working in service delivery operations, coordinating across teams, and driving program-level execution. Execution excellence, clear communication, stakeholder alignment, and effective reporting are critical to success in this role.

Key Responsibilities:

Program & Initiative Management

• Drive execution of operational initiatives and engagement-related programs from planning to implementation.

• Maintain detailed project plans and track milestones, timelines, risks, and dependencies.

• Support cross-functional collaboration to ensure timely and successful delivery of priorities.

Operational Process Optimization

• Identify process inefficiencies and propose improvements to enhance execution and team collaboration.

• Document SOPs, process maps, and workflows to standardize and scale internal operations. Stakeholder Coordination & Communication

• Coordinate with internal stakeholders (delivery leaders & engagement managers) to ensure process consistency, adherence and governance.

• Track action items and ensure follow-through to closure.

• Prepare status updates and executive-level summaries on initiative progress.

Decision Support & Reporting

• Support leadership with relevant data, analysis, and dashboards to enable strategic decision-making.

• Translate raw data into actionable insights and structured reports.

• Create dashboards and reports that go beyond status updates — offering insight and guidance for decision-making.

Skills & Qualifications:

Must-Have Skills:

• 4+ years of experience in project or program management, preferably in service delivery operations.

• Proven ability to manage multiple concurrent initiatives with attention to detail.

• Execution excellence – strong planning, proactive ownership, time management, and prioritization skills.

• Proficient in project management tools such as Monday.com, or similar.

• Experience in process improvement and documentation.

• Strong interpersonal and communication skills, both written and verbal.

• Ability to identify operational bottlenecks and lead scalable, process-led problem solving.

Nice-to-Have Skills:

• Exposure to digital marketing operations (SEO, SEM, CRM) is a plus.

• Experience working with leadership or in a strategy/ops capacity.

What You'll Gain:

• Opportunity to work closely with senior leadership on strategic, high-visibility initiatives.

• A high-impact role in improving operational excellence within a fast-paced delivery organization. • Hands-on experience in shaping scalable processes and cross-team collaboration models.

Interested candidates can email their resume at [Confidential Information]