About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
What You Will Do
Social Media, Content, and Community Management is the driving force behind our brand's voice and engagement across all social platforms. You will be responsible for defining and executing our social media strategy, producing captivating content, and fostering a vibrant community focused on travel within Thailand.
Content Strategy & Creation
- Own the Content Calendar: Develop, plan, and execute a comprehensive social media content calendar across key platforms, including Facebook, Instagram, and TikTok, with a focus on growing followers and engagement.
- Trend Adaptation: Proactively monitor and identify global social media and content trends, and skillfully adapt them to be relevant, engaging, and suitable for the Thai target audience and our brand's voice.
- Creative Collaboration: Work closely with the creative team (designers, videographers) to produce high-quality, thumb-stopping content in both static (image/infographic) and video formats.
- Copywriting and storytelling: produce engaging, platform-specific, and culturally relevant content to accompany each social platform culture.
Community & Engagement
- Community Management: Actively monitor, respond to, and engage with our audience across all channels, transforming followers into a loyal community.
- Brand Advocacy: Identify and engage with potential audiences to amplify our brand's reach and messages.
- Crisis Management: Monitor for and address any sensitive community feedback or potential PR issues with speed and positivity.
Performance & Analytics
- Growth Focus: Be enthusiastic and proactive in driving rapid growth of our social channels.
- Data-Driven Optimization: Utilize social media analytics tools to track, measure, and analyze content performance, community engagement, and campaign effectiveness.
- Reporting: Generate regular reports with clear insights and actionable recommendations to optimize content strategy.
What You Bring
We believe in pushing creative boundaries, embracing a growth mindset, and fostering a passionate community. We are looking for an individual who is passionate about content, especially about travel, deeply understands social media culture, and is ready to make a significant impact on our brand's online presence.
Essential Skills & Experience
- Proven Experience (1-2 years): Demonstrated success in a similar role (Social Media, Content, or Community Management), preferably within the travel, lifestyle, or consumer brand space.
- Social and Market Expertise: Deep, firsthand knowledge of social media trends, user behavior, and cultural nuances across Facebook, Instagram, TikTok, and more.
- Creative & Production Acumen: Experience generating content ideas and working with creative teams to bring them to life. Proficiency in mobile video content creation is a strong plus.
- Bilingual Communication: Excellent written and verbal communication skills in both Thai and English.
- Analytical Mindset: Proven ability to use data (likes, shares, reach, conversion, etc.) to inform content strategy and drive continuous improvement.
Mindset & Personality
- Growth Mindset: You are naturally curious, embrace challenges, and are constantly seeking new ways to learn and improve performance.
- Positive Energy: You bring an enthusiastic, proactive, and positive attitude to the team.
- Adaptability: You thrive in a fast-paced environment where priorities can shift quickly based on market trends and business needs.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
