Job Description
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About Futureforce University Recruiting
Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Title: Associate Technical Support Engineer
Team: Technical Support Engineering
About The Role
We are looking for an associate technical support engineer, with a proven record
of accomplishment in technical field to join our Support Success Organization.
You will be responsible for ensuring our customers success and satisfaction with
our products and contributing to their long-term loyalty.
Responsibilities Include But Not Limited To
Respond to customer-submitted support cases and help diagnose technical
issues
Troubleshoot product bugs, configuration problems, and integration
failures
Collaborate with senior engineers to escalate and resolve complex cases
Document solutions and contribute to internal knowledge bases and help
articles
Reproduce issues in test environments and write clear bug reports for
Engineering
Eligibility Criteria
B.E., BTech, MCA degree or equivalent technical experience
0-2 years of industry experience in supporting mission critical software
components
Required Skills
Ability to quickly learn new technologies
Strong analytical and problem-solving skills
Ability to thrive in a fast-paced environment
Excellent in effectively communicating technical challenges and proposing
solutions.
Skilled in navigating through ambiguous or undefined problems, coupled
with the ability to think abstractly
Desired Skills
Experience with Salesforce (formerly Informatica) products like Power
center (PC), Enterprise Data Catalog (EDC), Data Quality (DQ) , Cloud Data
Integration (CDI), Cloud Application Integration (CAI), ILM suite like TDM,
Data Masking, Data Archive and Master Data Management (MDM)
Experience with programming languages such as Java, C++ or Python, Bash
etc.
Knowledge of web development technologies (HTML, CSS, JavaScript) and
frameworks
(React, Angular, or Vue.js) is a plus.
Basic understanding of APIs, databases, or cloud technologies
Understanding of networking fundamentals (DNS, HTTP, REST APIs)
Strong in Computer Science fundamentals, including object-oriented
design, data structures, algorithm development, problem-solving, and
Strong analytical skills
Excellent written and verbal communication skills
Customer-first mindset — you genuinely enjoy helping people
Modern Tooling Acumen (Good To Have)
Experience using and critically reviewing code and artifacts generated by
large
language model (LLM) coding assistants and agentic tools
Ability to effectively guide AI tools to achieve desired outcomes is a plus
Experience using Copilot, Cursor, Claude Code, Gemini, or other agent-
based
frameworks are plus
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
