Job Description
PRIMARY RESPONSIBILITIES:
- Reports to the F&B Manager.
- Assists the Restaurant Manager in preparing annual operating budget in conjunction with Director of F&B and Assistant F&B Manager.
- Assists the F&B Manager to maximize profitability of the restaurant & room service.
- Ensures that staff completely understand company policies & standards
- Assists the F&B Manager in analyzing menus and products of competitive restaurants & room service.
- Assists the F&B Manager in recruiting, training and evaluating employees.
- Assists the F&B Manager to inspect the physical condition of furniture and decorations.
- Checks the tidiness & cleanliness of staff, ensures grooming standard is implemented.
- Checks and ensures the timely submission of the Daily bar inventory and par report, against restaurant or bar sales report at the end of each shift.
- Conducts daily briefing and de-briefing for a function assigned.
- Prepares effective duty roster to ensure sufficiency of manpower in accordance to volume of business.
- Communicates effectively with quests, subordinates, immediate superior and other section heads.
- Prepares daily cover count and revenue report for the outlet.
- Attends daily F&B briefing, F&B Meeting in the absence of the Outlet Manager, and all other training sessions and meeting required for the position.
- Administers personnel action, on leaves, overtime requests, disciplinary actions and commendation.
- Identifies and solves problems in service in a professional manner. Handles guest complaints professionally.
- Reports and controls breakage and losses in the assigned outlet.
- Implements cost savings procedures in electricity, operating supplies and other controllable costs in relation to service operation.
- Knows and understands all the food and beverage policies and procedures in service of food and beverage in order to ensure the correct implementation.
- Follows control procedures in food and beverage cost and cashiering.
- Promotes guest satisfaction in the outlet.
- Receives and handles booking inquiries and special arrangement.
- Controls the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.
- Coaches and counsels captains, bartenders and waiters effectively.
- Motivates a strong team within the outlet section.
- Communicates openly with the service personnel and keeps them informed of all important information to assist them in their jobs.
- Performs other duties as assigned by Outlet Manager, Director of F&B or F&B Manager.
Report Lines & Communications
- Reports to the F&B Manager.
- Directs and supervises the activities of the Restaurant under supervision of the F&B manager.
Others
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
Accountabilities
- Represents Dusit's brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
Company's Culture
- Communicate and fully embracing the Company's culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. Proud to belong and to contribute
CONFIDENTIALITY
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
JOB REQUIREMENT
- Minimum education of Bachelor degree in Hotel Management or relevant discipline
- Minimum of 5 years in F&B experience
- Good knowledge in the Food & Beverage products and high end service levels
- Have good English communication skills both in written and spoken
- Computer literate
- Organized with strong planning, good communication and interpersonal skills
