Company Description
Club Miracle is Asia's premier short-term vacation specialist, headquartered in Hong Kong with branches in Phuket and global partnerships in Greece and the Caribbean. Known for its high-end service to Chinese and international tourists, the company has expanded its market by offering innovative property management solutions through its proprietary Villa Manager platform. This platform automates daily rental operations and embodies the future of boutique villa management.
The Senior Back Office Manager is a key operational leader responsible for the financial, administrative, and compliance backbone of Club Miracle in Phuket. This role ensures that all back-office functions operate with precision, transparency, and scalability, supporting a growing portfolio of luxury villas, owner relationships, and concierge services.
The position requires a highly structured professional with strong financial acumen, excellent process discipline, and the ability to coordinate cross-functional teams in a fast-paced hospitality environment. The role reports directly to the Board of Directors and works closely with Operations, Concierge, Sales, and Ownership Relations.
Financial Management & Control
- Oversee daily accounting operations: payables, receivables, bank reconciliations, and cash flow monitoring
- Prepare monthly and annual financial reports (P&L, balance sheets, owner statements)
- Coordinate with external accountants, auditors, and tax advisors
- Ensure accuracy and timeliness of owner revenue distributions
Administrative & Back-Office Operations
- Structure and optimize internal back-office processes and workflows
- Supervise administrative staff and ensure operational continuity
- Manage contracts with suppliers, service providers, and partners
- Maintain structured documentation for properties, owners, and corporate entities
Compliance & Governance
- Ensure compliance with Thai accounting, tax, and corporate regulations
- Monitor licenses, permits, and statutory filings related to property management and hospitality operations
- Support corporate structuring and intercompany transactions where applicable
- Implement and enforce internal controls and approval procedures
Systems & Reporting
- Act as a key user and supervisor of the Property Management System (PMS) and accounting tools
- Improve reporting automation and management dashboards
- Coordinate with IT or external providers on system improvements and integrations
Experience
- Minimum 12 years of experience in finance, accounting, or back-office management
- Proven experience in hospitality, property management, real estate, or luxury services preferred
- Prior experience managing teams and complex operational structures
Skills & Competencies
- Strong financial literacy and attention to detail
- Excellent organizational and process-driven mindset
- Ability to work independently and take ownership of outcomes
- Strong analytical and reporting skills
- High level of discretion and integrity
Languages
- Fluent English (written and spoken)
- Thai language skills are a strong advantage
What We Offer
- Senior, trusted role within a growing luxury hospitality group
- Competitive salary based on experience, with opportunity for profit-sharing in the future
- Fun & Dynamic working environment in Phuket
- Direct exposure to owners, investors, and senior leadership
