Job Description
Job Location:
Avani Pattaya Resort
At Avani, we're all about finding that perfect balance — between cool and kind, design and function, service and privacy. We've built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you'll fit right in here.
Duties And Responsibilities
To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance according to the associate handbook.
To have a complete knowledge of the hotel product, services and facilities, Food and Beverage Outlets, Spa & Health Club.
To develop a close and harmonious working relationship with all Hotel departments Attend training sessions/meetings as required.
To anticipate guest need and handle guest inquiries in a helpful and attentive manner.
Have a complete knowledge of hotel policy and procedures Report health/safety and security hazards to your supervisor or Duty Manager Greet and acknowledge guests from at least 2 meters, using 5/15 Rule.
Ensure luggage delivery is efficient per LSOP Ensure all guest luggage is handled in a safe manner. Ensure safe lifting practices are followed.
Ensure Foyer, lobby and entrances and surrounding areas are in a spotless condition at all times.
Check function board daily for correct spelling, dates and layout according to function lists from banquets.
Assist all guests with luggage, collect and deliver with the minimum of delay Attend to flags as per prescribed policy.
Valet park cars in accordance with hotel LSOP, driver's license must be current Carry out requests as directed by Hotel Management Receive, handle and deliver guest messages and faxes in an efficient, timely manner per LSOP. Perform other duties as assigned by supervisor
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