Iron Mountain is seeking a meticulous Billing & Dispute Resolution Specialist to join our Customer Excellence team. In this role, you will be responsible for ensuring prompt revenue collection and maintaining financial integrity by acting as the key problem-solver for billing and payment issues. You will uphold Iron Mountain's commitment to security and accuracy by leading end-to-end resolution for complex customer disputes. You will act as a process owner who investigates root causes to drive operational improvement, ensuring financial accuracy and protecting company revenue.
What You'll Do
- Manage dispute resolution and financial corrections: Serve as the primary contact for all invoice and inventory-related disputes, conducting highly analytical investigations for root cause analysis to implement final solutions and process essential financial corrections such as Credit/Debit Notes and Inventory Adjustments.
- Collaborate with stakeholders to manage invoicing: Collaborate professionally with diverse stakeholders, including customers, vendors, and internal teams, to manage the complete invoicing process and follow up on overdue accounts.
- Ensure compliance and database accuracy: Ensure strict adherence to Purchase Order (PO) Principles by verifying the alignment of services/goods with the PO before processing final billing or resolving disputes, while regularly updating the Accounts Receivable (AR) database to ensure real-time accuracy.
What You'll Bring
- Minimum of 3 years of hands-on experience in Billing, Accounts Receivable (AR)/Payable (AP), Collections, or a highly related financial/dispute resolution role.
- Strong knowledge of invoicing, collection procedures, payment terms, and inventory management principles. Technical proficiency in Microsoft Excel (including Pivot Tables and essential formulas) and Google Workspace Suite is required. Experience with Oracle or another major ERP system is a significant plus.
- Proven ability in highly analytical skills, meticulous attention to detail, and independent problem-solving to investigate and resolve complex discrepancies effectively.
- Bachelor's degree in Accounting, Finance, Supply Chain Management, Business Administration, or a related field.
What We Offer
- Salary details: 25,000 - 30,000 THB/Monthly.
- Shifts: Monday - Friday, 8:30 AM - 5:30 PM (Full-time Onsite).
- Location: Samut Prakan (Soi Wat Namdaeng) Conveniently located near the MRT Yellow Line, Sri Dan Station.
- Competitive compensation and benefits aligned with the experience.
- Generous paid time off and holidays.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Call to Action
If you are an analytical problem-solver ready to drive financial accuracy in a dynamic environment, apply today to join the Iron Mountain team!
