THA | Bangkok | IC1 69 Moo 2
Full time
J0106457
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a
meticulousBilling & Dispute Resolution Specialist to join our
Customer Excellence team.
In this role, you will be responsible for
ensuring prompt revenue collection and maintaining financial integrity by acting as the key problem-solver for billing and payment issues, upholding Iron Mountain's commitment to security and accuracy .
What You'll Do (Responsibilities)
In this role, you will:
- Key Responsibilities: Billing Execution & Quality Control: Review and verify the accuracy of all invoices before issuance to ensure they meet specific customer requirements.Manage and monitor timely invoice delivery through various channels, including Email, Customer Portals, and Manual billing, strictly adhering to each client's billing guidelines and procedures. Dispute Resolution & Cross-Functional Collaboration: Investigate and resolve invoice discrepancies and customer disputes by collaborating with internal departments.Lead and facilitate alignment meetings with Commercial, Customer Service, and Operations teams to identify root causes and implement corrective actions for inaccurate billing. Global System & Credit Note Management: Work closely with regional/global teams to track and monitor invoices generated via the Salesforce system.Prepare, verify, and consolidate all necessary data and supporting documentation required for the CN/DNissuance process. Billing Master Data & Customer Profile Management : Manage, update, and maintain accurate billing master data and customer profiles within the Salesforce system.Ensure all client-specific billing rules, special rates, contact information, and delivery methods are precisely configured to prevent downstream invoicing errors.Reporting, Tracking & Process Improvement:Maintain accurate logs of all billing disputes, track resolution aging, and provide regular dispute status reports to manager.Identify recurring billing errors and proactively recommend process improvements to minimize future disputes and optimize the Order-to-Cash (O2C) cycle.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
- Minimum of 2 years of hands-on experience in Billing, Accounts Receivable (AR)/Payable (AP), Collections, or a highly related financial/dispute resolution role.
- Strong knowledge of invoicing, collection procedures, payment terms, and inventory management principles.
- Technical Skills: Strong proficiency in Microsoft Excel (including Pivot Tables and essential formulas) and competency in Google Workspace Suite.
- Proven ability in highly analytical skills, meticulous attention to detail, and independent problem-solving to investigate and resolve complex discrepancies effectively.
- Education Requirement: A Bachelor's degree in Accounting, Finance, Supply Chain Management, Business Administration, or a related field. Prior experience using Oracle or another major ERP system is a significant plus.
What We Offer (Benefits)
- Salary details: 20,000 - 30,000 THB/Monthly.
- Shifts: Monday - Friday, 8:30 AM - 5:30 PM (Full-time Onsite).
- Location: Samut Prakan (Soi Wat Namdaeng) – Conveniently located near the MRT Yellow Line, Sri Dan Station.
- Competitive compensation and benefits aligned with the experience.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [Confidential Information]. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0106457
