Tesla Body Repair Managers are the leaders our internal body repair centers. In this role, you will be responsible for delivering an exceptional customer experience, developing team members, managing day-to-day operations, and expanding our field sites to meet the needs of our rapidly growing customer base.
We are looking for high energy, inspirational leaders that are not bound by the norms of the industry. Tesla expects first principles thinking and a laser focus on accomplishing objectives no matter the obstacle. A successful
candidate will come with a wide range of collision, insurance and OEM experience, be a thought leader that puts the customer first, and have the vision to lead a team through aggressive growth over the next few years. We hire leaders who want lead a team through a revolutionary and unprecedented part of history here at Tesla, as we transform the way the industry views body repair.
Expectations and Responsibilities:
Our Body Repair Managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all
aspects of customers, people, operations, strategic direction and financials.
- Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a world class customer service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall body repair experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
- People: Our Regional Body Repair Managers eliminate barriers. We expect you to lead through others and be 100% committed to the success of your team while actively involving yourself in your team members growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla body repair leaders.
- Operational excellence: As a Regional Body Repair Manager, you must understand and own every aspect of your region's performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions across multiple locations.
- Strategic direction: establish the strategy and business plan for the overall performance and growth of your region, evaluate resource needs in different markets and develop new locations, and partner with service to build a cohesive network of cosmetic repair capabilities.
- Financials: Regional Body Repair Managers are expected to understand our business, know their numbers and lead the center's daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable. You will need to leverage your understanding of the financials to justify investments in existing shops and expand our footprint across your region. Our Body Repair Managers act in the best interest of Tesla. You must have a passion for our mission, product, and people.
General Requirements:
- Educational experience: Bachelor's degree or equivalent professional experience.
- Ability to travel up to 60% or more if required (based on region)
- Professional experience: Prior leadership experience in a body repair or reconditioning focused industry.
- Leadership experience: Experience leading teams remotely and managing a diverse group of roles and responsibilities.
- Process / operations experience strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities.
- Experience developing and operating complex processes using lean or other techniques
- Technical acumen is required you must develop a knowledge of all Tesla products, as well as body repair systems, processes, and procedures.
