Boutique Manager

Since its founding in Paris in 1780, the history of Chaumet has been entwined with the History of France, since almost immediately after its founding, the Maison very quickly became the official jeweller to Empress Josephine. The High Jewellery savoir-faire of the Maison has been passed down from generations of jewellers for over 235 years. Crafted in the very heart of the Place Vendôme, the jewellery and watchmaking creations reflect these exceptional skills and pay tribute to the Parisian style. Currently in full transformation and firmly anchored in modernity, the House of Chaumet is undergoing a global repositioning with a strong sales growth.

We are actively looking for a Boutique Manager based in Thailand, Bangkok. Reporting to the Retail Director, Southeast Asia, the Boutique Manager will be responsible for leading, coaching, guiding and mentoring the boutique team. The Boutique Manager will have a strong focus on driving sales, delivering refined customer service and demonstrating strong clienteling skills. He/ she will possess genuine passion to motivate the team, to achieve their daily and monthly targets; and will be a positive influencer to build their leadership.

Key Duties & Responsibilities

Sales Performance Management

• Achieve and exceed boutique sales target by setting sales target(s) to the team and leading the team with sales strategies
• Utilize various reports to review and analyze business results in order to propose action plan to reach targets
• Provide sales leadership to the team by setting clear performance target and defining the relevant KPIs for the team members
• Conduct market research on market trend and competitors sales

High Jewelry Sales Management

• Responsible for VVICs clientele and guiding the team on VVICs journey
• Lead and guide the team on High Jewelry sales
• Aim to be a High Jewelry Ambassador within Chaumet Worldwide

Staff Management

• Consistent coaching of team members to achieve individual and collective objectives, through daily team meetings, on the job trainings, appraisals, training, task allocation, and feedback on expectations
• Responsible for planning the monthly roster for all staff
• Ensure the grooming of boutique staff is aligned with the guidelines of 'Chaumet
• Actively support and contribute to the recruitment process
• Achieve 100% Ambassador in Mystery Shopper Program

Inventory Management

• Actively ensure accuracy of monthly, quarterly and yearly stock taking, with no stock discrepancies.
• Ensure inventory management is at the optimal.

Brand Ambassador

• Act as a brand ambassador, engaging with VIP clients, new customers, and walk-in clients to deliver an exceptional experience at all times.
• Ensure the events are professionally managed and executed in line with Chaumet guidelines.

Visual Merchandising and Store Maintenance

• Oversee the overall appearance and maintenance of the boutique, ensuring visual merchandising guidelines are followed through, align with brand guidelines and concepts.

Administrative Management

• Oversee boutique operation, including invoicing, daily sales and reconciliation report, management reports, cash management
• Implement and support all security procedures and measures
• Be responsible and accountable for banking, petty cash and monthly reimbursement

CRM

• Develop and maintain strong client relationship through effective CRM activities with close follow up with existing and new clients.

Workplace Health & Safety

• Ensure the boutique is compliant with all Health and Safety (H&S) guidelines and measures
• Strictly adhere to all regulations and rules regarding health and safety and ensure the staff are abiding by the H&S rules and regulations at all times

Profile

The ideal candidate will possess the following qualifications:

Experience: A minimum of 8 years in retail operations at a managerial level, with a proven track record in the jewelry or high-end luxury retail industry.

Leadership: Strong interpersonal and leadership skills with the ability to inspire and manage a high-performing team.

Sales-Oriented: A results-driven individual with a strong sales focus and exceptional customer service capabilities.

Personal Attributes: Highly motivated, a team player, positive thinker, and a creative problem solver with a focus on efficiency.

Integrity: Strong ethical standards and a high level of personal integrity, embodying Chaumet's core values.

We invite dynamic, performance-oriented professionals who are committed to excellence to apply and join our distinguished team!