Company Description
The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.
If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!
Job Description
Responsible for greeting clients and delivering exceptional customer service assistance. This includes answering calls and attending to emails, addressing client's enquires and needs, providing a warm and welcoming environment to clients. The Welcome Host will also be responsible for the management of client's appointment for the boutique.
Reception
- Answer the phone and emails in a timely manner
- Screen customers and monitor access to boutique
- Screen, forward phone calls and emails to the necessary personnel
- Inform retail staff of customer's arrivals or cancellation of appointments
- Ensure that the boutique area is in presentable condition
Customer Service
- To provide excellent customer service as the first point of contact to welcome customers
- Connecting customers with retail staff based on the appointments arranged
- Share product information to customers when needed
- Serves customer by greeting and complete procedures when guests arrive and leave (serving drinks beverage and welcome material), prioritize incoming visitor and phone traffic effectively and smoothly
Administrative
- Key contact person for managing client appointment for the boutique
- Update calendars and schedule meeting for retail staff
- Perform other clerical receptionist duties such as filing the document, photocopying etc.
- Consolidate and order boutique stationaries and grocery order
- Record the boutique traffic data on daily basis and submit the report to relevant managers
- Arrange all staff uniform for laundry service (Twice a week)
- Manage the welcome material inventory (drink and beverages for customer) and inform the person in charge if replenishment requires
- To undertake special project/s or assignment/s that were assigned to you from time to time by the Company
Qualifications
Minimum 3 to 5 years of relevant experience in hospitality or luxury retail industries
Strong communication and interpersonal skills
Possess good problem solving and exceptional prioritising skills
Well-groomed and possesses a can-do attitude
Additional Information
Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
