Business Analyst – Airline/Cargo

KEY RESPONSIBILITIES

·        Collaborate with stakeholders to understand business objectives and elicit requirements.

·        Analyze existing systems and processes to identify areas for improvement or modification.

·        Work closely with development teams to address and fix code issues.

·        Define requirements for enhancements and new features, ensuring alignment with business goals.

·        Collaborate with developers and architects to define specifications for the development of new features.

·        Prepare Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), user stories, use cases, process flows, and acceptance criteria.

·        Facilitate backlog grooming, sprint planning, UAT sessions, and requirement clarifications.

·        Ensure that new features align with business requirements and contribute to the overall improvement of the application.

·        Investigate and resolve issues reported by users or identified through monitoring.

·        Collaborate with technical teams to implement corrective measures and ensure system stability.

·        Utilize data and analytics to identify potential issues before they impact the system.

·        Work on strategies to proactively address and prevent future maintenance challenges.

·        Propose and implement changes to the system to keep it aligned with evolving business needs.

·        Work on continuous improvement initiatives to enhance the application's functionality and performance.

EXPERIENCE and LOCATION/REGION

·        5+ years of experience in IT Industry relevant field and knowledge of Airline/Cargo systems (Experience with CHAMP Cargosystems is an added advantage).

·        Bangkok, Thailand (Preferably Thai-speaking local candidates).

KNOWLEDGE and SKILLS

·        Bachelor's degree in Business Administration, Computer Science, or related field.

·        Strong in travel domain experience – Airline/Cargo Systems)

·        Proven experience as a Business Analyst

·        Strong analytical and problem-solving skills.

·        Excellent communication and interpersonal skills.

·        In-depth understanding of software development life cycle (SDLC) and agile methodologies.

·        Experience in working with code fixes, enhancements, and new feature development.

·        Familiarity with corrective, predictive, and evolutionary maintenance practices.

·        Proficient in requirement gathering, analysis, and documentation.

·        Strong collaboration skills with the ability to work effectively with cross-functional teams.

·        Create/Manage Backlog

·        Specifies Functional requirements, Non‐Functional Requirements and Acceptance Criteria.

EDUCATION and QUALIFICATIONS

·        Bachelor's degree in Computer Science, Information Technology, or a related field.

• ·        Proven experience as a Business Analyst in the Airline/Cargo domain.