Business Analyst

Job Description

• Gather to understand the existing end-to-end business process as as is model
• Identify improvement opportunities and create a to-be model
• Analyze the process risks and propose their mitigations
• Analyze, translate, communicate, manage and document Business Requirements
• Develop UAT test scenario/test case based on business scenarios and FSD
• Provide support in clarifying issues between business user and technology team during SIT, UAT, Go-Live, and Post Go-Live
• Ensure the deliverables meet specifications
• Contribute to team by accomplishing related results as needed
• Build a strong relationship and manage expectations with users and stake holders

Qualification and Required Skills:

• Bachelor's degree or higher in Computer Science, Engineering, business administration or related fields
• Experience at least 5 years working as business analysis, process improvement or and project implementation
• Having knowledge of business operations for the Bank or financial services industry
• Experience in OCRM or contact center would be an advantage
• Analytical, systematic thinking and problem-solving skills
• Excellent communication, presentation and interpersonal skill
• Self-motivated, good team working, fast learning and willing to contribute
• Negotiation and Persuasion Skills

Working Location: Operating at Silom Head Office, Bangkok

If you require more information, please contact K.Wimolluck Tel.089-813-4664