Business Analyst

Company Description Club Miracle is Asia's leading short-term vacation specialist, headquartered in Hong Kong with branches in Phuket and partners in Greece. Club Miracle operates an online platform, Miracle Manager, which automates many tasks related to the daily management of rented properties.

Main mission

Turn the information generated by our PMS Miracle Manager into action.

The Business Analyst reviews operational reports, follows up with employees and managers, checks that schedules and tasks are respected, and ensures that all activities are completed efficiently and correctly.

The role also prepares monthly reports for management and property owners and provides data support to the Accounting Department.

Main responsibilities

• Review daily, weekly and monthly reports generated by Miracle Manager.
• Identify missing, late, incomplete or unusual information.
• Send reminders to employees and follow up until corrections or tasks are completed.
• Check employee timetables, attendance, planned tasks and completed work.
• Highlight delays, inefficiencies and recurring problems to management.
• Prepare clear monthly performance reports for management.
• Prepare and verify monthly reports for property owners.
• Collect, organise and check information required by Accounting.

Required profile

• Very organised, precise and reliable.
• Strong analytical skills and attention to detail.
• Comfortable working with reports, software and large amounts of information.
• Able to communicate clearly and follow up firmly with employees.
• Able to work independently and respect deadlines.
• Experience in hospitality, property management, operations or accounting is an advantage.