Role: Business Control and Process Improvement Manager - Suvarnabhumi Airport (BKK)
Key Responsibilities
Internal Control Framework & Compliance
- Own the design, implementation, and monitoring of the internal control framework, including Group policies and key risk management, to prevent errors in financial reporting and business operations.
- Lead and manage the Control Self-Assessment (CSA) process in accordance with Group and APAC requirements, ensuring timely and accurate submissions and regional alignment.
- Ensure organization-wide compliance with all relevant laws, regulations, and internal policies affecting business operations.
- Maintain accurate and up-to-date documentation of all internal control policies and procedures.
Finance Process Improvement & Modernisation
- Identify opportunities for process improvements and recommend changes to reduce business risks while enhancing operational speed.
- Partner with stakeholders to eliminate manual workarounds and integrate automated controls directly into business workflows (Control by Design).
- Support the adoption of digital tools (e.g., AI-OCR, Automated Workflows) to improve data integrity and streamline financial processes.
Audit, Risk & Loss Prevention
- Act as the primary contact point for in-house or outsourced internal auditors to ensure all audit schedules and requirements are met.
- Work collaboratively with process owners to implement remediation efforts and monitor corrective actions resulting from audit reports.
- Conduct fraud investigations, special audits, and risk assessments to identify and strengthen potential weaknesses in internal controls.
- Attended bi-weekly loss prevention meetings with third-party service providers to receive and review suspicious transaction alerts at the POS/Cashier level.
- Partner closely with the Operations team to investigate identified suspicious cases, perform root cause analysis, and ensure all cases are resolved and cleared effectively to mitigate financial leakage and operational risks.
Monitoring & Advisory
- Liaise with different departments to integrate effective internal controls into business procedures, balancing compliance with efficiency.
- Monitor and assess the effectiveness of existing controls and provide strategic recommendations for ongoing improvement.
Qualification
- Bachelor's degree in Accounting, Finance, Business Administration or related field
- 5-7+ years of experience in internal and external audit, internal controls or related field; CPA or CIA will be advantage
- Good command of speaking and writing English
- Good knowledge of best practices of different procedures (working in Food and Beverage or Retail business of listed companies will be advantage)
- Strong knowledge of accounting principles, financial reporting standards, and regulatory requirements.
- Excellent Excel and experience with ERP systems
- Exceptional analytical and problem-solving skills, with the ability to identify anomalies and recommend systemic improvements.
- Strong interpersonal skills with the ability to work independently and collaborate with cross-functional teams as a partner.
- High attention to detail, strong organizational skills, and a commitment to meeting strict audit and reporting schedules.
SSP are proud to be an equal-opportunity employer that seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Start the best part of your journey with us!
