Business Development Manager (Customer Experience & Insights Manager, Insurance Business)

Responsibilities:

• Analyze customer complaints and service enquiries to identify recurring issues and root causes
• Translate customer and buyer insights into actionable improvements for product, UX, and post-sales flows
• Conduct buyer research to understand needs, decision drivers, and barriers across insurance journeys
• Develop buyer insights and personas to support product positioning, messaging, and upsell strategies
• Support go-to-market and in-app growth initiatives from acquisition, conversion, upsell, and persistency initiatives with insight-led recommendations
• Identify strategic opportunities to disrupt online insurance space
• Work cross-functionally to prioritize and track customer experience improvements

Requirement:

• Bachelor's Degree or higher in Business Admin, Finance, Economic or related field.
• 5+ year of experience in Business development, Marketing, Sales
• Experience in eCommerce and / or Insurance industry is a plus
• Strong analytical skills with experience in data-driven decision-making.
• Proven track record of developing and executing successful customer acquisition and engagement strategies.
• Experience with both online and offline marketing and sales strategies.
• Strong communication, negotiation, and stakeholder management skills.
• Computer literacy in MS Office; Excel, Power Point, Word