Business Development Manager, Freight

Purpose of the Job

We are seeking an experienced Business Development Manager, Freight to be based at our Sriracha Branch, supporting our growing portfolio of automotive and consumer electronics customers across Asia. This role is ideal for a commercially driven sales professional with proven experience in freight forwarding, logistics solutions, business development, and key account management.

The successful candidate will be responsible for developing and managing strategic customer relationships, driving new business acquisition, and expanding freight service opportunities across the automotive and consumer electronics sectors. The role involves managing a portfolio that includes Chinese-speaking customers and regional stakeholders, requiring the ability to build strong business relationships, collaborate effectively with cross-functional teams, and deliver exceptional customer outcomes and sustainable revenue growth.

Job Description

• Acquire new business for Aramex freight services, focusing on direct customers. 
• Source opportunities and acquire new business revenue for Aramex freight services, focusing on multi-channel retailers and brands.
• Identify, gain, and develop account opportunities through targeted prospecting, networking, and relationship building.
• Achieve assigned quota for signings and revenue plans, meeting or exceeding sales targets and objectives.
• Utilize solution selling techniques to position Aramex freight services effectively and address customer needs and pain points.
• Work collaboratively with cross-functional departments in solution development to achieve desired customer outcomes and deliver innovative shipping solutions.
• Conduct regular performance reviews with customers to assess satisfaction, address concerns, and identify opportunities for improvement.
• Grow and expand business across the entire product portfolio through effective negotiation and relationship management with existing and potential customers.
• Develop and maintain effective relationships with existing customers, ensuring high levels of customer retention and satisfaction.
• Prospect and gain new customers through targeted sales efforts, presentations, and networking activities.
• Collaborate with the sales team to achieve departmental objectives and contribute to overall company growth.
• Fulfil customer needs and ensure high quality of service delivery, providing timely and effective solutions to customer inquiries and requests.
• Achieve set targets and productivity KPIs, tracking performance metrics and taking proactive measures to drive results.

Job Requirements

• Minimum 5 years of experience in business development, sales, key account management, or customer-facing commercial roles, preferably within the freight forwarding, logistics, transportation, or supply chain industry.

• Strong industry knowledge and established customer relationships within the automotive and consumer electronics, freight forwarding, or contract logisticssectors will be a distinct advantage.
• Demonstrated success in identifying business opportunities, acquiring new customers, growing revenue, and consistently achieving or exceeding sales targets.
• Proven experience in solution selling, consultative sales, and account management, with the ability to develop customized logistics solutions that address customer needs and business challenges.
• Strong understanding of freight forwarding and logistics services, including air freight, sea freight, land transportation, and supply chain solutions.
• Excellent communication, presentation, negotiation, and relationship-building skills, with the ability to effectively engage stakeholders at all levels.
• Ability to work collaboratively in a cross-functional environment, partnering with operations, customer service, pricing, and other internal teams to deliver optimal customer outcomes.
• Self-motivated, results-driven, and commercially focused, with a strong desire to exceed performance targets and contribute to business growth.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple opportunities and customer accounts simultaneously.
• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, International Trade, Marketing, or a related field is preferred.
• Proficiency in CRM systems and Microsoft Office applications is an advantage.
• Ability to communicate effectively in both English and Mandarin is preferred, as the role supports a customer portfolio that includes Mandarin-speaking customers and stakeholders across Asia.