Job Description:
Join our small Business Optimization team as a Business Process Analyst where you&aposll have direct impact on our operations and client service delivery. This role offers a potential for hands-on experience in diverse aspects of driving profitability through efficiency gains where your voice matters and your initiatives drive real change.
Key Responsibilities:
- Analyze and optimize business processes across accounting, corporate secretarial, billing, payroll, and other services / internal processes.
- Design and implement process improvements that enhance efficiency and client satisfaction.
- Implement automation procedures through Excel macros and Power Automate.
- Collaborate with department heads to identify bottlenecks and streamline workflows.
- Develop performance metrics and KPIs to measure process effectiveness.
- Support the integration of new technologies and digital solutions.
- Create documentation and training materials for process improvements.
- Conduct regular process audits and recommend continuous improvements.
What will make you successful in the role:
- Process Improvement Mindset: Natural ability to identify inefficiencies and design practical solutions.
- Independent Initiative: Thrive in a small team environment with minimal supervision while knowing when to seek guidance.
- Bilingual Communication: Build trust across departments through strong relationship-building communication skills in both Thai and English.
- Adaptability: Comfortable in non-routine tasks and embraces change in day-to-day work.
- Analytical Thinking: Strong problem-solving skills with attention to detail.
Required Qualifications:
- Bachelor&aposs degree in Business Administration, Process Improvement, Accounting, or related field.
- 1-3 years of experience in process improvement, business analysis, or operations.
- Proficiency in Thai (native) and English (business level).
- Experience with process mapping, performance metrics, and quality control methodologies.
- Proficiency in Excel (Pivot tables, VBA macros) and comfort with learning new systems.
- Experience in creating automation with Power Automate is a strong plus.
What We Offer:
- Competitive Salary: Based on experience.
- Hybrid Flexibility: Work from home 2 days/week after the probation period
- Health Insurance: Medical coverage.
- Professional Development: Access to training and certification programs
- Growth Opportunities: Direct access to leadership and varied responsibilities for rapid skill development.
- International Exposure: Work with clients across 12+ countries.
- Supportive Culture: Small team environment with open communication.
