Business Process Automation Specialist

Job Title: Business Process Automation Specialist

Location: Greater Bangkok - Pak Kret

Reports to: Head of Business Process Automation

About Us

We are a publicly listed consumer finance company (SET) with a mission to deliver essential financial services to the mass market, grassroots, and underserved communities. Though now an established company, we retain our original startup spirit. We are on a mission to grow 10X over the next decade and are looking for a real doer to join our team.

Our culture is defined by pace and passion. We are a team of doers who learn fast and deliver, and we know our success is powered by our peopleour greatest asset. Our team of over 2,500 is fueled by the energy of younger generations, who form the majority with an average age of 28, complemented and guided by the expertise of our experienced Gen Y leaders. We seek innovators who are ready to create and build, not just maintain. We value those who act, deliver, and drive real change.

This action-oriented approach makes collaboration central to our work. We believe strong relationships are built through daily in-person interaction, which is why we operate as a fully in-office team. Our environment is vibrant, agile, and results-driven. While we respect those who seek a comfortable work-life balance, this is not that kind of role. We believe that creating anything truly great requires a level of dedication that mediocrity cannot match. We offer a place where you can accomplish in five years what might take others ten and make a tangible impact.

The Role: An Architect of Efficiency

As a Business Process Automation Specialist, you will be the engine behind our operational scaling, identifying and eliminating inefficiencies to supercharge our growth. Your role is to scrutinize existing workflows, design robust automation strategies, and see them through to implementation. You will bridge the gap between business needs and technical solutions, ensuring our teams can focus on high-value work while automated systems handle the rest. This is an opportunity for a technically savvy problem-solver to directly impact our bottom line by building the infrastructure for our 10X growth.

Key Responsibilities

• Opportunity Identification & Strategy: Partner proactively with diverse teams to pinpoint areas ripe for business process automation. Regularly scout for new avenues to refine business operations and upgrade automation mechanisms.
• Process Analysis & Design: Scrutinize current business processes and devise automation strategies that align with industry standards. Craft detailed process flow diagrams, business requirements, and pivotal documents to bolster the automation development cycle.
• Implementation & Collaboration: Liaise effectively with IT departments and external vendors to conceive, establish, and deploy automated systems.
• Testing & Quality Assurance: Execute rigorous testing and troubleshooting for automated solutions, ensuring strict alignment with business needs and a complete absence of glitches prior to launch.
• Support & Sustenance: Oversee and ensure the sustained efficiency of automated systems post-deployment. Offer dedicated training and ongoing support to users for newly automated tools and processes.

The Ideal Candidate: A Technical Problem-Solver with People Skills

We are seeking a specialist who blends robust analytical prowess with the technical capability to implement solutions. You are not just comfortable with code; you are equally comfortable connecting with diverse teams to understand their true pain points. The ideal candidate is flexible enough to work solo on complex technical tasks one day and collaborate intensely within a team framework the next, always with a focus on delivering flawless results.

Required Qualifications

• Educational Background: Bachelor's degree in Computer Science, Information Technology, or a similar discipline.
• Technical Proficiency: Familiarity with relevant programming languages (e.g., Java, Python, C#) is essential.
• Analytical Skills: Robust analytical prowess and proven problem-solving capabilities to deconstruct complex workflows.
• Interpersonal Skills: Stellar communication skills paired with a natural ability to connect with others across various departments.

Essential Qualities & Skills

• Root Cause Analysis: A deep desire to understand not just how a process works, but why it exists, and how to make it better.
• Flexibility: The ability to switch gears rapidly, working effectively both solo and within a diverse team framework.
• Rigorous Attention to Detail: A commitment to glitch-free implementation through thorough testing and troubleshooting.
• Proactive Mindset: You don't wait for problems to be reported; you actively scout for operational improvements.

Additional Requirements

• This role is based full-time at our Headquarters in Greater Bangkok - Pak Kret.
• We need hard workers. We believe that building anything great requires a level of focus and dedication that is incompatible with a conventional work-life balance. We explicitly reject this mindset because it does not lead to extraordinary outcomes. This is a role for those who are passionate about their work and are willing to dedicate the long hours required for deep, impactful analysis.

Compensation and Benefits

• Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, skills, and experience.
• The base salary is just one part of your total rewards package. You will also receive access to comprehensive benefits, paid leave, and other company perks, which will be discussed during the interview process.

Equal Opportunity Employer

Our company is an Equal Opportunity Employer; employment is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, religion, gender, disability status, age, sexual orientation, gender identity, or any other legally protected status.