Business Process Improvement (Operations Team)

Job Title : Business Process Improvement (Operations Team)

Location : Greater Bangkok - Pak Kret

Reports to : Chief Business Operations Officer

About Us

We are a publicly listed consumer finance company (SET) with a mission to deliver essential financial services to the mass market, grassroots and underserved communities. Though now an established company, we retain our original startup spirits. We are on a mission to grow 10X over the next decade, thus needing a real doer to join our team.

Our culture is defined by pace and passion. We are a team of doers who learn fast and deliver, and we know our success is powered by our peopleour greatest asset. Our team of over 2,500 is fueled by the energy of young generations, who form the majority with an average age of 28, complemented and guided by the greatness of our experienced Gen Y leaders. We seek innovators who are ready to create and build, not just maintain. We value those who act, deliver, and drive real change.

This action-oriented approach makes collaboration central to our work. We believe strong relationships are built through daily in-person interaction, which is why we operate as a fully in-office team. Our environment is vibrant, agile, and results-driven. While we respect those who seek great work-life balance, we are not that place. We believe that creating anything truly great requires a dedication that mediocrity cannot match. We offer a place to accomplish in five years what might take others ten and make a tangible impact.

The Opportunity: Engine of Business Excellence

This is a pivotal role for a highly ambitious operator poised to become a future leader within our company. Reporting directly to the Chief of Business Operation, you will be the engine of our business process excellence, given full ownership to drive transformative change. We are seeking an analytical and hands-on individual who can dissect, redesign, and rebuild our key business functions: mastering the operations behind our car title loans, enhancing after-sale support for our insurance products, and optimizing the efficiency of our call center and litigation teams. The ideal candidate thrives on complexity, is obsessed with efficiency, and is driven to build scalable systems that directly impact our ability to serve customers across Thailand.

Key Responsibilities

• Process Innovation: Analyzing market trends, competitor strategies, and our diverse product suite to identify key opportunities for process innovation.
• Workflow Architecture: Architecting and optimizing team workflows to build seamless, scalable, and fully trackable operational systems.
• Operational Excellence: Driving operational excellence by re-engineering core business processes to enhance speed and efficiency while ensuring strict adherence to company and regulatory policies.
• Data-Driven Insights: Leveraging data by tracking, analyzing, and visualizing key performance indicators to empower executive decision-making.
• Project Leadership: Leading high-impact, cross-functional projects from conception through to execution, collaborating with stakeholders to ensure successful implementation and adoption.

The Ideal Candidate: A Profile of a Process Architect

We are seeking a highly analytical and hands-on individual who thrives on complexity and is obsessed with efficiency. The ideal candidate is a driven problem-solver, eager to dissect, redesign, and rebuild our key business functions to build scalable systems that directly impact our growth.

Required Experience & Qualifications

• Professional Experience: 0-2 years of relevant work experience; motivated fresh graduates with a strong portfolio or internship experience are encouraged to apply.
• Educational Foundation: Bachelor's degree in Data Science, Computer Science, Engineering, Finance, or a related field.
• Technical Skills: Essential proficiency in using Google Sheets or Microsoft Excel for data analysis and modeling.

Essential Qualities & Skills

• Analytical Mindset: A natural ability to dissect complex processes, identify inefficiencies, and design elegant solutions.
• Exceptional Problem-Solving: A hypothesis-driven approach to solving complex operational challenges.
• High Level of Ownership: A proactive, founder mentality. You don't just identify problems; you build and own the solutions.
• Data Fluency: The ability to track, analyze, and visualize data to drive decision-making and measure impact.
• Impact-Driven: You are motivated by measurable improvements and are relentless in your pursuit of operational excellence.
• Collaborative Spirit: You can lead cross-functional projects and work effectively with stakeholders at all levels to drive change.

Additional Requirements

• This role is based full-time at our Headquarters in Greater Bangkok - Pak Kret.
• We need hard workers. We believe that building anything great requires a level of focus and dedication that is incompatible with a conventional work-life balance. We explicitly reject this mindset because it does not lead to extraordinary outcomes. This is a role for those who are passionate about their work and are willing to dedicate the long hours required for deep, impactful analysis.

Compensation and Benefits

• Your actual level and base salary will be determined on a case-by-case basis and may vary based on job-related knowledge, skills, and experience.
• The base salary is just one part of your total rewards package. You will also receive access to comprehensive benefits, paid leave, and other company perks, which will be discussed during the interview process.

Equal Opportunity Employer

Our company is an Equal Opportunity Employer; employment is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, religion, gender, disability status, age, sexual orientation, gender identity, or any other legally protected status.