Support the Head of Product in driving the overall product strategy, roadmap planning, and execution, ensuring alignment with business objectives and regional initiatives.
Lead and mentor the product team, providing guidance on product conceptualisation and solutioning, prioritising deliverables work, and fostering cross-team collaboration to ensure effective product delivery and team development.
Own the end-to-end product lifecycle across multiple business products, from requirement gathering and prioritisation through implementation, launch, and post-launch improvements.
Collaborate with business stakeholders and regional product teams in Singapore and Shenzhen to analyse business needs, evaluate feature requests, and translate them into clear Business Requirement Documents (BRDs).
Oversee User Acceptance Testing (UAT) and Live Testing activities by reviewing test cases, planning testing schedules, coordinating execution, tracking progress, managing risks, and ensuring timely resolution of defects before release.
Work closely with engineering, operations, business, and regional teams to ensure successful product development, implementation, and continuous enhancement.
Monitor product performance, identify opportunities for optimisation, and drive continuous improvements to enhance customer experience and operational efficiency.
Prepare training materials, conduct knowledge-sharing sessions, and support business teams during product launches and enhancements.
Act as the primary escalation point for product-related issues, working closely with technical and business teams to troubleshoot problems and implement effective solutions.
Requirements
Bachelor's Degree in Business, Computer Science, Engineering, Information Systems, or a related discipline.
Minimum 7-10 years of Product Management experience within Financial Services, FinTech, Payments, Banking, or other technology-driven industries.
Prior experience leading product initiatives or mentoring a product team, with the ability to coordinate and influence cross-functional stakeholders.
Strong understanding of product development methodologies, including requirement gathering, roadmap planning, Agile delivery, and User Acceptance Testing (UAT) and Live Testing.
Excellent stakeholder management, communication, and presentation skills, with the ability to communicate effectively across both business and technical teams.
Proven ability to manage multiple priorities and deliver products in a fast-paced, dynamic environment.
Strong analytical, problem-solving, and decision-making skills with a customer-centric mindset.
Proficient in English and Malay (spoken and written); Mandarin/Chinese is an added advantage to facilitate collaboration with regional stakeholders.
Experience in the FinTech or Payments industry is highly preferred
