Job Purpose
Bridge business needs with technical solutions, ensuring quality and performance. Define requirements, develop and execute test plans, and collaborate with cross-functional teams to ensure solutions meet Omne and organizational goals. Drive continuous improvement and deliver exceptional business value through keen attention to detail and strong analytical skills.
Key Responsibilities:
- Define requirements for the Group Office and Thailand team to ensure business needs are clearly documented and understood, focusing on business process improvements and alignment for Omne application.
- Analyze business processes to identify areas for improvement and implement effective solutions, particularly in workflow optimization and efficiency.
- Collaborate with cross-functional teams to align solutions with organizational goals and drive successful project delivery, covering project management and stakeholder communication.
- Develop and execute test plans to verify that solutions meet quality standards and business objectives, emphasizing system functionality and user acceptance.
- Monitor and measure performance to ensure continuous improvement and maintain high standards of quality and performance, focusing on VoC and NPS metrics.
- Communicate effectively with stakeholders from the Group Office and Thailand team to ensure clear understanding and alignment throughout the project lifecycle, including regular refinement sessions.
Qualifications
- Bachelor's Degree in Computer Science, IT, Insurance / Financial Services management (customer service, operations, technology) Business Administration or related field or equivalent combination education and experience
- Computer Science / IT and / or Digital certifications preferred
- At least 1-3 years of experience in related field
- Excellence communication in Thai and English
