About the Company: Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.
About the Role: We are seeking a Business Transformation Lead with 12–18 years of experience to drive AS-IS to TO-BE transformation across Telecom business operations. The candidate must have mandatory Telecom domain expertise and a strong ability to align processes, systems, and people. AI project experience is a valued differentiator.
Responsibilities:
- Define Processes (AS-IS to TO-BE)
- Lead AS-IS assessment and TO-BE design through cross-functional workshops and stakeholder alignment
- Develop process documentation, SOPs, and business rules for new ways of working
- Align Systems
- Translate TO-BE processes into functional requirements for IT and solution teams
- Manage business sign-off on system design, UAT scenarios, and go-live readiness
- Track KPIs & Benefits
- Define transformation KPIs, establish tracking dashboards, and report progress to senior leadership
- Conduct post-implementation reviews to assess benefit realization and identify improvements
- Change Management
- Execute change management plans, stakeholder engagement, and training programs for impacted teams
- Manage transformation risks, issues, and dependencies across business and IT workstreams
Qualifications:
- 12–18 years in business transformation, process improvement, or management consulting
- Expert in AS-IS/TO-BE process design, business process mapping (BPMN), and operating model redesign
- Strong KPI/OKR definition, benefit realization tracking, and transformation governance
- Change management expertise: Prosci ADKAR, Kotter's framework, or equivalent
- Telecom Domain (Mandatory)
- Deep knowledge of Telecom processes: Order-to-Cash, Trouble-to-Resolve, Lead-to-Order, Plan-to-Build
- BSS/OSS transformation experience: CRM, Billing, Product Catalog, Provisioning, Order Management
- Familiarity with TM Forum Frameworx/ODA and Telecom operating model design
Required Skills:
- Experience embedding AI/ML capabilities into Telecom business processes (churn prediction, intelligent ops)
- Understanding of AI's impact on operating model design and workforce transformation
Preferred Skills:
- AI Project Experience (Preferred)
