Monitor the day to day operation and oversee general administration of base office
Ensure crew report and depart on time and liaise with ground staff regarding any disruptions to flight schedules
Accept sick call-ins from cabin crew and ensure flights are covered by liaising with Crew
Advise cabin crew of roster
Screen flight reports and ensure follow up action taken as required
Update and monitor attendance and performance files
Manage annual leave bidding process and monitor annual leave files
Liaison on Crew Administration and Support Related Matters
On rostering, make any necessary adjustments or changes with the permission of Base Manager
Ensure relevant file letters are issued and filed g. employment letters, confirmation letters after probation, letters for visa application, etc.
Handle resignation procedures
Handle maternity and other leave procedures
To provide ad hoc and immediate support to all Cabin Crew in the event of a crisis, disruption or traumatising incident
To recommend appropriate initiatives and managerial support
Rostering
Gather and send all relevant info for roster preparation to Crew Resources/FOP on scheduling, on or before 21st of each month, i.e. Preferential bid information, GDO requests, Leave schedule, Training schedule
Review draft rosters prior Crew Resources/FOP input and make recommendations for change as necessary. Review draft patterns and make recommendations for changes as necessary permission of Base Manager
Liaise with Crew Resources/FOP on scheduling and Crew Operations for roster changes, advise crew, prepare notifications and ensure these are acknowledged
Handle and action last minute swaps, special requests and other last minute requirements
Cabin Crew Performance
Compile file data for merit based promotion
Manage Attendance Management Program and hold attendance review meetings
To identify sources of attendance abuse or persistent absence
To include the care and follow up on and work injury cases
Conduct first stage investigations for passenger complaints, lates, no shows, uniform and grooming infractions and grievances
Attend disciplinary meetings with Manager
Counsel and coach probationary cabin crew. To provide special support to crew who cannot meet the required standard of performance
Coach and resolve crew-to-crew issues Monitor Crew Performance Profile (CPP) records, coaching as necessary to ensure communication of high/low scores
To enhance the performance standard of cabin crew through positive reinforcement and recognition
To provide regular feedback sessions and support crew for the setting of goals and developmental plans
Communication
Issue crew notices via email or bulletin board with regards to in-flight services, crew administration and base specific information
In regard to inter department activities liaise with other department staff as necessary
Preflight Briefing
Ensure preflight briefing is conducted and crew are up to standard before operating. The activities include checking crew passed the computerized safety questions, safety/service notices, service flow, checking of travel and other documents and grooming checks
To ensure the integrity of Cathay Pacific cabin safety and security policies and procedures are maintained at all time
Requirements
Skills
Computer literacy g. Excel, PowerPoint, MS Word.
Good communication and interpersonal skills with excellent command of written and spoken English
Knowledge
Tertiary Education
Cabin Crew operational environment and standards (safety, service, )
Experience
At least 5 years relevant work experience in airline industry.
