Campaign & Sales Enablement, Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

. To support the Direct Sales (Tele-Assist) channel through campaign execution, Salesforce administration, sales performance monitoring and sales enablement activities.
. To ensure campaigns, CRM platforms and sales support initiatives are executed effectively to improve productivity, conversion and customer engagement.
. To provide operational support through reporting, performance tracking, training coordination and stakeholder support.

Campaign Management

• Support execution of end-to-end tele assist campaigns aligned with business and growth objectives.
• Prepare customer segmentation lists and campaign deployment requirements.
• Conduct campaign setup, deployment and performance tracking activities.
• Monitor campaign performance and escalation of operational issues.
• Maintain campaign trackers and campaign-related documentation.
• Support campaign reviews and performance reporting.
  

Sales Enablement & Salesforce Management

• Maintain Salesforce records, dashboards, reports and campaign information.
• Support Salesforce administration activities and user management processes.
• Perform dashboard maintenance and reporting updates.
• Conduct data quality reviews and validation activities.
• Support user acceptance testing (UAT) and implementation of Salesforce enhancements.
• Provide first-level support for Salesforce-related enquiries.
• Coordinate onboarding, training schedules and activation programmes for new sales staff.
• Maintain training materials, user guides and team communications.
  

Sales Performance & Operational Support

• Perform daily monitoring of sales productivity and campaign performance.
• Track lead utilisation, conversion rates and sales achievement against targets.
• Prepare daily, weekly and monthly productivity reports.
• Support recruitment tracking and onboarding administration.
• Assist in organising sales contests, recognition programmes and engagement initiatives.
• Support management reporting, business reviews and performance presentations.
• Escalate business risks, performance gaps and operational issues where appropriate.

Minimum Job Requirements:

• Diploma or Degree holder in any discipline and/or non-degree holders with strong related working experience.
• Fresh graduates are encouraged to apply.
• Up to 1- 2 years relevant experience in campaign management, sales support, CRM administration, reporting or sales operations will be an added advantage.
• Exposure to Salesforce CRM, customer data platforms and reporting tools will be an added advantage.
  

Special skillset will be an advantage:

• Good understanding of campaign execution and sales support activities.
• Good grasp and appreciation of systems and applications including Salesforce CRM and digital tools.
• Strong analytical skills and attention to detail.
• Good team building and interpersonal skills and able to communicate effectively with people at all levels.
• Ability to support onboarding, training and activation programmes.
• Time management and organizational skills.
• Good presentation and reporting skills.
• Flexibility and adaptability to change.