Job Purpose
Drive the people side of the HR transformation — ensuring employees and HR teams adopt the new systems and processes through structured change management, communication, and training.
Key Responsibilities
- Conduct change impact and stakeholder assessments.
- Develop the change management strategy and plan (e.g., ADKAR, Kotter).
- Design and execute communication plans and materials.
- Lead training needs analysis, training plan, and delivery.
- Run readiness assessments and manage resistance.
- Build adoption metrics and dashboards.
- Develop the sustainment plan for post go-live.
- Partner closely with the Transformation PM and the Process Lead.
Key Deliverables
- Change Impact Assessment & Stakeholder Map
- Change Management Plan
- Communication Plan and materials
- Training Needs Analysis, Training Plan and materials
- Readiness Assessments & Resistance Management Plan
- Adoption Metrics Dashboard
- Sustainment Plan
Success Metrics (KPIs)
- User adoption rate (% active users post go-live) — primary KPI.
- System utilization / self-service adoption rate.
- Training completion rate and competency scores.
- Change readiness score / resistance level reduction.
- Employee satisfaction with the new system (eNPS / survey).
Qualifications
- Bachelor's or Master's degree in HR, Organizational Development, Communications, or a related field.
- 7+ years in change management / organizational development.
- Prosci / ADKAR certification Advantage.
- Experience supporting large-scale system or HRIS rollouts.
