- Oversee the day-to-day operations of more than 50 retail locations across Thailand.
- Develop and implement operational strategies to improve efficiency, profitability, and scalability.
- Drive a customer-centric culture and continuously improve customer satisfaction and service standards.
- Establish, monitor, and optimize key operational KPIs across all locations.
- Lead, coach, and develop regional, area, and store management teams.
- Ensure consistent execution of company policies, procedures, and operational standards.
- Identify opportunities for process improvement and operational innovation.
- Collaborate closely with senior leadership on business planning, expansion initiatives, and strategic projects.
- Manage operational budgets and ensure financial targets are achieved.
- Ensure compliance with all applicable regulations, company policies, and industry standards.
- Support talent acquisition, succession planning, and organizational development initiatives.
- Bachelor's degree in Business Administration, Management, Hospitality, Retail Management, or a related field. MBA is a plus.
- Minimum 10 years of leadership experience within multi-site retail, hospitality, F&B, consumer services, or a similar customer-facing environment.
- Proven track record managing large-scale operations across multiple locations.
- Strong expertise in customer experience, operational excellence, and performance management.
- Demonstrated ability to lead large teams and build high-performance cultures.
- Excellent analytical, financial, and problem-solving skills.
- Strong stakeholder management and communication capabilities.
- Entrepreneurial mindset with the ability to thrive in a fast-paced and evolving environment.
- Fluent English required; Thai language skills would be advantageous.
Our client is a well-established and rapidly expanding retail business operating a network of more than 50 locations throughout Thailand. With a strong focus on customer experience, operational excellence, and sustainable growth, the company has become a recognized player in its industry and is now seeking a senior leader to support its continued expansion.
- Competitive salary ranging from THB 2,400,000 to THB 3,000,000 annually.
- Permanent role with long-term career potential in the retail industry.
- Opportunity to lead a key department in a reputable organisation.
- Collaborative and professional working environment.
This is a unique opportunity to make a significant impact in a leadership role within the retail sector. If you're ready to take on this challenge, we encourage you to apply today.
We are seeking a COO to lead and optimize the operations of a rapidly growing retail network of over 50 locations across Thailand. Reporting directly to the founders, the COO will drive operational excellence, elevate customer experience standards, and support the company's next phase of expansion.
