Support the investigation of fraudulent activities involving agents, arising from customer complaints, market surveillance, field reviews, or anonymous reports.
Assist in fact-finding, coordination, and reporting to ensure timely escalation to the head of distribution compliance, or the relevant committee for decision-making.
Provide administrative and operational support for distribution compliance activities, including document management and compliance reporting.
Assist the Compliance Team in implementing investigation procedures, maintaining regulatory records, and supporting audits, training, and regulatory inspections to ensure compliance with applicable laws and internal policies.
Investigation Process
Conduct fact-finding investigations into suspected fraudulent activities.
Collect evidence, prepare case files, and coordinate with Legal and Compliance, Distribution, and other relevant departments.
Assist in preparing investigation summary reports and submitting them to the head of distribution compliance.
Follow-Up Process
Support coordination with Distribution Compliance to monitor corrective actions.
Assist n reinforcing compliance policies, procedures, and training to prevent recurrence.
Support fraud trend analysis and provide input to Distribution Compliance.
Professional & Technical Development
Support initiatives to enhance investigation methodologies and tools.
Administrative & Other Responsibilities
Maintain accurate and up-to-date case tracking systems, investigation records,, and documentation.
Support periodic review of investigation-related policies and procedures.
Support internal and external audit and regulatory inspections related to AML.
Undertake and perform any additional duties as required.
Qualifications
Knowledge of fraud detection, compliance, or risk management is an advantage.
Strong attention to detail and high integrity in handling sensitive and confidential information.
Effective communication skills in both Thai and English (spoken and written).
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Ability to work both independently and collaboratively in a fast-paced environment.
Strong analytical and fact-finding skills,
Integrity and high ethical standards,
Organized and systematic in record keeping and document control.
Willingness to learn and grow in the field of compliance.
Ability to manage multiple tasks with attention to detail.
Strong sense of responsibility, confidentiality, and urgency in handling regulatory matters.
