Job Description
Who are we
SanlamAllianz Namibia is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, SanlamAllianz Namibia is increasingly introducing greater financial and technical expertise.
What will you do
Responsible for handling of Personal and Commercial lines claims.
What will make you successful in this role
Processing of Claims
Assist clients with the completion of the relevant claim forms and ensure that all required documents are obtained
Notify the insurer of the claim
Ensure that claim forms are fully completed with copies of required documents
Ensure that claims are registered on the Insurer system where applicable
Inform client of claim number via SMS
Timely forward fully completed claims documentation to the insurer
Issue orders within company mandate and ensure proper authorization
Ensure that all orders are signed off by relevant supervisor
Appoint assessor as and when required
Arrange for collection of salvage, if applicable, and delivery to underwriters
Ensure that Agreement of Loss is correct and comprehensively communicate with client of the basis of settlement
Timely forward signed documentation and other information for payment of claim
Process claim in CRM and follow through on all activities
Monitoring of Claims
Regular follow-up on the progress of claims
Update claims notes in CRM with every client interaction
Timely provide clients with regular feedback on claims
Finalization of Claims
Regular follow-up with insurers on final settlement of claim
Notify service consultants timely of vehicle write-offs or other replacements
Timely report on repudiated claims and ensure that direct supervisor is informed
Prepare written correspondence to accompany the insurer repudiation letter
Finalize claim on CRM
Inform client immediately after finalization of claim
Recoveries & Third Party Approaches
Diarize all claims where 3rd parties are involved, for recovery or approaches
Follow up regularly with the insurer on status
Keep clients informed on the progress
Make sure that, when 3rd party payments are processed, claim is settled in CRM
Handling of Client Queries and Complaints
Promptly assist and advise clients on claim enquiries
Inform immediate supervisor of any client complaints received
Regularly update all client interaction in CRM
Prepare ex-gratia requests and submit to direct supervisor
Other Duties
Provide cover letters to dealers and clients
Forward underwriting instruction for policy amendments following settled claims
Continuously give your input on improvement of claims processes to be more effective
Always strive to make the claims process as effortless as possible for the client
Immediately inform supervisor of any problems during the handling of the claim
Qualification and Experience
School leaving certificate and 3 years of short-term insurance related experience
Introductory Programme in Short-Term Insurance will be an added advantage
Knowledge of relevant insurer system/ CRM will be an added advantage
Knowledge and Skills
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for documentation, reporting, and presentations
Proficient in English (verbal & written) language skills; and/or additional local Namibian language will be a competitive advantage, etc.
Good interpersonal skills
Ability to resolve disputes, complaints and conflicts
Ability to prioritize
Ability to work independently
Ability to work under pressure
Personal Attributes
Business insight - Contributing independently
Manages complexity - Contributing independently
Plans and aligns - Contributing independently
Manages conflict - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
Our commitment to transformation
SanlamAllianz Namibia is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. SanlamAllianz Namibia Employment Equity plan and targets will be considered as part of the selection process.
