Claims Team Lead – Property & Casualty (P&C) Insurance
Who are we
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
Experience Required
- 5 to 8 years of end-to-end claims handling experience.
- At least 2 year of team management or leadership experience.
Key Responsibilities
- Lead and support a team of claims handlers/adjusters.
- Manage work allocation, team productivity, and SLA performance.
- Review complex claims and provide guidance on coverage and liability decisions.
- Monitor quality, customer service, and operational performance.
- Conduct file reviews, training sessions, and performance discussions.
- Handle escalations and ensure timely claim resolution.
- Support new transitions, workflow, SOP creation, and process improvements.
- Prepare performance reports and communicate with stakeholders.
Requirements
Skills Required
- Strong leadership and people management skills.
- Excellent client-facing communication and stakeholder management abilities.
- Strong analytical and problem-solving capabilities.
- Experience managing SLAs, KPIs, and operational performance metrics. Ability to manage multiple priorities in a fast-paced environment.
- Strong decision-making and escalation management skills.
- Proficiency in Microsoft Excel, PowerPoint, and operational reporting tools.
