Client Advisor - Acne Studios (EmQuartier)

Acne Studios is a Swedish fashion house with a multidisciplinary approach. Through founder and Creative Director Jonny Johansson's interest in photography, art, architecture and contemporary culture, an alternative path has been found, turning Acne Studios into a well-respected creator of ready-to-wear, magazines, furniture, books and exhibitions/

Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take center stage.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
• Achieving sales, conversion, and clientelling targets
• Upholding administrative procedures and skillfully managing our inventory

Specific personal qualities for this role:

Interpersonal and communication skills to provide excellent service and build strong relationships with customers

Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets

Responsive with an ability to resolve customer concerns or issues in a professional manner

Previous customer-facing role within the retail or hospitality industry

Proven ability to drive sales and exceptional customer service

Customer relationship management (CRM) and clientelling

Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)