Client Advisor - Luxury Brands
The Client Advisor is responsible for delivering an exceptional luxury client experience by providing expert advice on collections, expressing passion for the brand, and building long-term client relationships. The role plays a critical part in creating personalized, emotional, and memorable moments that drive client loyalty and commercial performance.
Role Description:
- Perform with energy, passion, and a strong business mindset to achieve individual and store KPIs.
- Proactively manage time and priorities to deliver results and consistently close sales.
- Contribute ideas and flexibility to support daily store operations and performance improvement.
- Consistently embody and represent the brand's image, values, and aesthetic.
- Demonstrate strong understanding of luxury, seasonal collections, and fashion trends.
- Deliver a warm, genuine, and conversational client experience aligned with the brand's client journey.
- Build, maintain, and grow a diverse and loyal client portfolio through effective clienteling.
- Create emotional connections that foster long-term relationships and repeat visits.
- Think like a fashion personal assistant by understanding client preferences and lifestyles.
- Curate collections with a personalized approach, offering alternative silhouettes and styling options.
- Confidently advise clients on how to style pieces in line with the brand's creative vision.
- Embrace omnichannel retail by offering clients multiple purchasing solutions, leveraging digital tools and new technologies.
- Contribute positively to a collaborative team environment, adapting to different personalities and supporting colleagues.
- Seek and provide support to ensure collective success.
- Follow all company policies, procedures, and operational guidelines.
- Maintain stock organization and awareness of deliveries and availability.
Other knowledge and skills
- Bachelor's degree in any fields.
- Minimum 3-5 years of experience in luxury retail, with proven responsibility for CRM.
- Strong understanding of luxury client behavior, clienteling, and omnichannel retail environments.
- Strong alignment with the brand's aesthetic, vision, values, and heritage.
- Solid understanding of fashion, art, culture, and the luxury retail environment.
- Exceptional attention to detail with a clear commitment to premium quality and brand standards.
- Solution-oriented and agile mindset, with the ability to adapt and perform effectively in a fast-paced environment.
- Open to feedback, demonstrating a continuous learning attitude and personal accountability for performance improvement.
- Proven experience in retail sales, customer-facing roles, or equivalent positions, preferably within a premium or luxury brand.
- Flexibility to work varied schedules, including weekends and holidays, as required by retail operations.
- Warm, professional demeanor with a strong passion for client service excellence.
- Proficiency in English; additional languages such as Chinese or other foreign languages are a strong advantage.
