Client Advisor/ Senior Client Advisor

If you are a Dream-maker, this is the place for you! Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

The role is designed for those who feel inspired by our company philosophy and aim to embody its essence. A great opportunity to contribute to the brand growth in a challenging yet joyful environment.

KEY ACCOUNTABILITY

SALES AND CLIENT SERVICE

• Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
• Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
• Proactive achievement of monthly sales objectives
• Follow-up on client enquiries and requests, including after sales services, proactively and independently
• Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
• Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
• Exercise team work and collaboration to ensure that client needs are placed at top priority

VISUAL MERCHANDISING MANAGEMENT

• Collaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guidelines

OPERATIONS

• Adhere to all in-store SOPs
• Assist with cashiering and daily closing settlement
• Stocks receiving and packing in the respective categories assigned
• All other related duties as assigned by the Store Manager

INVENTORY CONTROL

• Conduct category scans for inventory purposes
• Assist with stock maintenance and cycle counts
• Replenishment of display merchandise as required

REQUIREMENT

• Fluent in English is a MUST and third language such as Mandarin, Arabic, etc.
• Well-groomed with a pleasant disposition
• Customer service oriented and driven in sales
• Inquisitive mindset with the ability to engage
• Independent individual with strong decision making skills
• Passionate in growing a career within the luxury fashion industry

Why work with us

This is a great opportunity to join the Gucci adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.