To provide a personalized client experience, build strong client relationships, meet/ exceed sales targets and KPIs
ROLES & RESPONSIBILITIES
Act as an ambassador of Maison by following grooming and uniform policy.
Combine a professional, authentic and positive approach with enthusiasm for our products and our House
Maintain an open, positive and constructive communication with team members
Provide exceptional client service according to selling ceremony
Drive local clients network growth
Recruit and convert prospect clients
Build lasting relationships with clients by bonding with them, understanding their desires, providing advice be memorable beyond the sales process and providing follow up
Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
Meet or exceed individual and store sales targets
Achieve all sales associate KPIs and CRM requirements
Focus on cross, up-selling and have strong matchmaking skills for all product categories
Keep track of physical inventory of merchandise and inform SP and SM about product replenishment
Assist in maintaining visual standards with direction from VM, in accordance with Maison visual standards
Proficient and accurate use of POS
Participate in all inventory, cycle counts and goods receptions
Ensure store functional maintenance
Respect stock room guidelines
REQUIREMENTS:
Minimum 1-2 years of luxury retail experience
Solid knowledge of luxury industry with fashion sensitivity consistent with the brand
Excellent interpersonal communication, organization and follow-through skills
