ROLE
A Client Advisor contributes actively to the store sales and key indicators achievement. Providing
a unique, memorable, sophisticated, and everlasting experience to all external and internal
clients. Also supporting the management team and colleagues, while consistently upholding our
Maison values, image, and standards.
MISSION
- Provide an outstanding client and after-sale service to all visitors and clients
- Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
- Cultivate a robust client portfolio to secure a proactive and growing business
- Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
- Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture
- Show a transparent and genuine attitude with the client and create a unique connection with them
- Communicate in a professional and authentic way, with clients and colleagues
- Effectively use all the available tools to optimize business opportunities
- Proactively support the front and back-of-house teams, their achievements and
ultimately the overall team spirit
- Adhere to all company policies and operational procedures and follow them
PROFILE
- A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality
- Have personal taste and passion for the fashion culture, like to create personalized looks
- Have a natural business mindset and an entrepreneurial spirit
- Open-minded and looking for a company valuing audacity and authenticity
- Strong team spirit to achieve common goals
- At ease with using tools and applications, learns fast with new technologies
- Motivation to work in a fast-paced environment, able to multitask & prioritize
- Proactive, enthusiastic, & with a problem-solving attitude
- Excellent written, oral & listening skills, in English and local language
- Embrace change and see it as an opportunity to grow and develop
