WHO WE ARE
QUOa global agency with a boutique mindset.
Strategic and creative, we craft brands that spark real human connection.
We celebrate and cultivate culturebuilding brands that speak, react and adapt in tune with our evolving world.
Over 27 years, we've fine-tuned our expertise across four key verticals: hospitality, tourism, healthcare and advocacy. You'll find some of the biggest brands out there among our portfolio of global clientele.
Our team is culturally diverse and multigenerational, injecting a timelessly innovative spirit into every project from concept to execution.
Born and based in Bangkok, QUO works on projects around the world with offices in London, Riyadh, Ho Chi Minh and Singapore.
Client Director
Position Overview: The Client Director oversees the strategic delivery of large-scale branding projects, ensuring alignment with organizational goals and client expectations. This role involves high-level leadership, strategic consulting, and the ability to navigate multi-stakeholder environments. The Client Director demonstrates an excellent understanding of allocated brands and uses this to inform input to workstreams, ensuring that project outputs are both strategically relevant and creatively impactful.
Key Responsibilities:
1. Strategic Leadership:
- Guide the project management team in delivering value-driven solutions.
- Ensure alignment of branding initiatives with client's broader business objectives.
2. Client Advisory:
- Consult clients on branding strategy and provide high-level guidance.
- Facilitate discussions to align design principles with strategic goals, leveraging internal expertise from the design and strategy teams.
3. Team Oversight:
- Mentor and lead senior client managers and project teams, ensuring consistency and excellence in delivery.
- Promote collaboration across departments to achieve outstanding results.
4. Operational Excellence:
- Monitor project portfolios to ensure quality, profitability, and alignment with timelines.
- Drive process improvements and adopt innovative practices for efficient project execution.
5. Business Development and Client Growth:
- Identify opportunities to expand service offerings with existing clients, positioning the agency as a long-term strategic partner.
- Establish relationships with key client stakeholders to uncover opportunities for cross-selling and upselling services.
- Foster client satisfaction and trust, creating pathways for farming opportunities and new business generation.
Core Competencies:
- Strategic expertise in branding, capable of delivering value-driven solutions for complex projects.
- Collaborates effectively with strategy and design teams to ensure seamless translation of strategy into design thinking, providing contextual insights when required.
- Supports clients in understanding strategic objectives and aligning them with design principles and thinking, while leveraging the expertise of dedicated strategy and design teams.
- Advanced leadership skills, including mentoring, conflict resolution, and strategic vision, fostering collaboration across multi-disciplinary teams.
- Inspires the entire team with clear direction and focus, fostering positive collaboration while recognizing and celebrating achievements.
- Proficiency in aligning branding strategies with broader organizational goals.
- High-level problem-solving capabilities, navigating complex multi-stakeholder challenges.
Qualifications:
- Bachelor's or master's degree (any field).
- Extensive experience in project management (over 8 years), with a focus on branding and strategy.
- Proficiency in Google Workspace or equivalent tools and advanced project management software.
- Native-level English proficiency.
If you feel this is your chance to shine as our new Client Director, drop us an email at [Confidential Information]-be sure to include your CV and a cover letter. Write the email subject as CLIENTDIRECTOR_FIRST NAME_LAST NAME.
