Client Engagement Specialist- Mandarin Speaking

A leading global financial services organisation is seeking a Mandarin-speaking Client Engagement Specialist to join their pioneering team in Bangkok.

This is an exceptional opportunity for you to become part of a fast-growing company with a strong international footprint, where your ability to connect with customers and ensure regulatory compliance will be highly valued. As a key member of the Thailand launch team, you will play a vital role in supporting clients with their account queries, particularly within the exciting world of crypto assets, while collaborating closely with colleagues across borders. The organisation offers flexible working arrangements and the chance to make a meaningful impact as they expand into new markets. If you are passionate about customer care, thrive in multicultural environments, and are eager to grow your career in financial services, this could be the perfect next step for you.

* Join a rapidly expanding global company at the forefront of financial technology, offering you the chance to help shape their presence in Thailand from day one.
* Enjoy flexible working opportunities that support your work-life balance and personal commitments, ensuring you can perform at your best.
* Be part of a supportive and collaborative team environment where your Mandarin language skills and experience in securities advisory will be truly appreciated.

What you'll do:

As a Client Engagement Specialist, you will be at the heart of delivering exceptional service to customers navigating their accounts within the dynamic financial sector. Your daily responsibilities will involve responding to client queries through multiple channels, ensuring each interaction is handled with empathy and professionalism. You will play an integral role in maintaining regulatory compliance by reviewing account activities and escalating technical challenges when necessary. Your fluency in Mandarin will enable seamless communication with teams in China, fostering collaboration across borders. By contributing insights for process improvement and participating in training initiatives, you will help drive continuous enhancement of customer experiences while supporting the company's ambitious growth plans in Thailand.

* Respond promptly and professionally to customer enquiries via phone and email, providing clear guidance on account-related matters including those involving crypto assets.
* Escalate complex technical issues to the appropriate technology department, ensuring swift resolution and excellent client satisfaction.
* Review customer accounts regularly to ensure all activities comply with relevant regulations and internal policies.
* Collaborate closely with colleagues both locally and internationally, especially liaising with teams based in China using your Mandarin language skills.
* Maintain accurate records of all client interactions and follow up on outstanding issues to guarantee timely solutions.
* Support ongoing improvements in customer service processes by sharing feedback and suggestions with management.
* Assist in onboarding new clients by guiding them through account setup procedures and answering any initial questions they may have.
* Stay up-to-date with changes in regulatory requirements affecting client accounts, proactively adapting practices as needed.
* Participate actively in training sessions and knowledge-sharing initiatives to enhance your understanding of products, services, and compliance standards.

What you bring:

To excel as a Client Engagement Specialist, you will bring proven experience from securities or similar financial services roles where regulatory awareness is paramount. Your expertise in customer advisory ensures that every client feels supported throughout their journey. Fluency in Mandarin is crucial for building strong connections with both local clients and international teams. You possess excellent interpersonal skills that foster trust and cooperation, alongside meticulous organisational habits that keep operations running smoothly. Your familiarity with compliance frameworks-especially those relating to crypto assets-will set you apart as someone who can navigate complex requirements confidently. A genuine enthusiasm for teamwork, openness to feedback, and commitment to ongoing professional development are also key attributes that will help you thrive in this position.

* Previous experience working within securities or financial services environments, demonstrating a solid understanding of industry practices.
* Proven background in providing high-quality customer advisory or support services within regulated sectors.
* Fluency in Mandarin (spoken and written) is essential for effective liaison with colleagues and clients based in China.
* Strong interpersonal skills that allow you to build rapport quickly with customers from diverse backgrounds.
* Excellent organisational abilities enabling you to manage multiple tasks efficiently while maintaining attention to detail.
* Familiarity with compliance requirements related to client accounts, particularly within crypto or digital asset domains.
* Ability to communicate clearly and empathetically both verbally and in writing across different platforms.
* A collaborative approach that values teamwork and knowledge sharing within multicultural settings.
* Adaptability to changing priorities and willingness to participate actively in ongoing learning opportunities.

What sets this company apart:

This organisation stands out as a trailblazer within the global financial services landscape due to its rapid expansion and innovative approach. Joining their team means becoming part of an inclusive community that values diversity, collaboration, and mutual support. Employees benefit from flexible working arrangements designed to promote well-being while accommodating individual needs. As one of the first members of their Thailand operation, you will have unique opportunities for personal growth, influence over local business practices, and direct access to decision-makers shaping the future direction of the company. The culture here encourages open communication, celebrates achievements big or small, and invests heavily in training so everyone can reach their full potential together. With a strong emphasis on cross-border teamwork-particularly between Thailand and China-you'll find yourself surrounded by knowledgeable professionals who are committed not only to business success but also to nurturing each other's careers along the way.

What's next:

If you are ready to take on an exciting new challenge where your language skills and passion for customer care can truly shine, we encourage you to apply now!

Apply today by clicking on the link provided-your next rewarding career move awaits.

Due to the high volume of applications, our team will only be in touch if your application is shortlisted.

Robert Walters Recruitment (Thailand) Limited
Recruitment License No.: . 1188 / 2551