Client Project Manager responsible for leading concurrent standard or complex projects, and managing multiple related initiatives under a programme. The role involves end-to-end delivery—from concept to implementation—ensuring projects meet scope, budget, timeline, and quality expectations while maintaining high client satisfaction. Acting as the primary client contact, the individual manages escalations, risks, and stakeholder communication. Responsibilities include scope control, change management, and coordination of project teams. The role also supports pre-sales activities, contributes to solution design, and identifies business opportunities. Strong leadership, communication, analytical, and commercial skills are essential, along with relevant certifications and multinational client engagement experience.
Key Roles and Responsibilities:
- Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
- Engages with stakeholders to deliver projects from original concept through final implementation
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manages the delivery of the project/programme, including rigorous scope control and change management
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues
- Ensures clear and concise communications to all stakeholders
- Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
- Coordinates activities of the project teams through task delegation, resource assignment and programme management
Knowledge, Skills and Attributes:
- Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent client-centricity skills and ability to work at client sites
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Excellent written and verbal communication skills
- Fluent Thai and English (written and spoken) required.
- Excellent team-building skills and ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Good business acumen and commercial skills
- Passionate, strong initiative, self-driven with a commitment to succeed
- Good influencing ability whilst taking a collaborative approach
- Decisive with good attention to detail ability
- Ability to promote project services to both internal stakeholders and external clients
- Competent in project change management
- Familiarity with the industry, domain, or technology related to the client's project
- Strong problem-solving and analytical skills to identify and address issues that may arise during project implementation
Academic Qualifications and Certifications:
- Project Management degree or equivalent with a relevant related experience
- Relevant project management certifications preferably PMP
- ITIL certification is preferable
- Required Experience:
- Seasoned project management experience preferably in a multinational professional services environment
- Seasoned client engagement experience
- Demonstrated understanding of the project life cycle
- Demonstrated competency in project change management
- Seasoned experience managing expectations when balancing alternatives against business and financial constraints
