Clients Relations Manager / Assistant Manager
Join us and be part of the Client Relationship team.
You will be managing a portfolio of corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively.
Key Responsibilities:
- Manage and maintain a portfolio of clients with a focus on client satisfaction and retention.
- Serve as the main point of contact for inquiries from clients through proactive relationship management and service delivery.
- Attend and support meetings with clients and engagement sessions.
- Scheduling and facilitating meetings
- Driving actionable follow-ups and relationship strengthening
- Collaborate with internal departments to resolve client issues and ensure timely service recovery.
- Support relationship management for new business opportunities, including pre-sales engagement and onboarding of new clients.
- Strengthen relationships with existing clients and actively identify upsell and referral opportunities.
- Assist to prepare client documentation including quotations, service agreements, and renewal packages.
- Support audit and due diligence processes initiated by clients, working closely with internal stakeholders.
- Maintain accurate records and data related to clients.
- Generate and deliver monthly and ad-hoc reports for clients.
- Provide general administrative support such as document sorting, filing, and data entry.
- Other ad hoc duties that may be assigned.
Job Requirements:
- Minimum of 2 years of relevant experience in client servicing preferably in healthcare sector.
- Strong ability to work effectively across cross-functional teams.
- Good verbal and written communication skills in English.
- Proficient in Microsoft Office tools, Excel and PowerPoint.
- Demonstrated ability to manage conflict, resolve issues, and build strong relationships.
- Comfortable working in a fast-paced, dynamic healthcare environment and adapting to evolving client and changing needs.
