Client Relationship Manager (Luxury)

Responsibilities

• Develop and execute clienteling strategies to increase client acquisition, repeat purchases, retention, and loyalty.
• Build and maintain strong relationships with VICs and high-value clients through personalized luxury service.
• Elevate the client experience across all boutiques in line with luxury service standards.
• Manage CRM platforms and tools, ensuring data accuracy, system integration, and user training to support effective CRM operations.
• Monitor key clienteling KPIs and recommend action plans to improve business results.
• Analyze client data and CRM insights to identify business opportunities and improve client performance.
• Lead VIC events and exclusive client experiences to strengthen relationships and drive sales.
• Partner with boutique teams to drive client engagement, appointments, and client tier development.
• Collaborate with Retail, Marketing, and Merchandising teams to support client-focused initiatives.
• Perform other duties as assigned by the superior.