Job Description
Who are we
SanlamAllianz Namibia is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, SanlamAllianz Namibia is increasingly introducing greater financial and technical expertise.
What will you do
The purpose of this position is to effectively deal with customer queries regarding individual insurance and investments.
The promotion of the SanlamAllianz brand through outstanding client service and finalising of policy administration tasks within service level agreement.
What will make you successful in this role
Handling of client enquiries effectively and timeously within service level agreement;
The promotion of the SanlamAllianz brand through outstanding client service
Effective administration of workflow
Processing of claims and maintenance of policies
Meet the rules of compliance.
Qualification and Experience
School leaving certificate;
Minimum 3 years relevant experience in a client service environment
Experience in the life insurance industry will be an added advantage.
Knowledge and Skills
Absolute proficiency in English (verbal and written);
One local Namibian language will be an added advantage
Product knowledge and operating systems of all products on Legacy, SanlamAllianz Affluent products; Entry LevelMarket products and SanlamAllianz Funeral on Thought Express (TE) and Santam Product, Class and Regent.
Unit Trust forms completion and basic understanding of system & products.
Basic understanding of SanlamAllianz Personal Portfolio (SP2) and SanlamAllianz RSA life insurance products
Computer literate: Microsoft Office; Outlook
Behavioural Skills
Communication Skills.
Personal Attributes
Communicates effectively - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
Our commitment to transformation
SanlamAllianz Namibia is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia. SanlamAllianz Namibia Employment Equity plan and targets will be considered as part of the selection process.
