Client Services Administrative Executive

Fresher

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Job Description

MAIN PURPOSE

To support Customer Service Administration for Thailand market

Key Responsibilities

Register and manage repairs in the system
Prepare cost estimates and invoices
Order spare parts/consumables, follow-up on deliveries/delays and manage returns
Liaise with Boutiques and Logistics for repairs to be sent to third parties and/or overseas
Follow-up on repair status with all relevant stakeholders (Boutiques, third parties, overseas...)
Maintain and communicate end-of-repair date
Monitor service quality
Participate to stock-take
Provide support to Boutiques on processes, policies, systems...
Train newcomers on CS flows and operations
Visit regularly Boutiques
Escalate immediately all issues to management when situation may affect health and safety, process/system compliance, performance, Client satisfaction
Participate to projects and initiatives to improve/achieve performance objectives
Perform any other ad-hoc admin duties

KEY INDICATORS