Client Services Associate

Othello International Co., Ltd. is a leading Thailand-based translation and legal services firm specializing in certified translations, MFA legalization, embassy documentation, district-office marriage registrations, corporate services, and high-volume language projects for global enterprises. Trusted by multinational corporations, law firms, government entities, and private clients worldwide, Othello delivers legally precise services with fast turnaround times and exceptional client care.

Location: Bangkok (Hybrid: Office + limited WFH)

The Client Executive Service Representative manages both B2B and B2C clients for Othello's translation, legalization, marriage registration, visa, and consultancy services. This role is highly client-facing and requires strong command of the Thai language, as the CESR interacts with multiple Thai government agencies, reviews Thai-language documents, and communicates with Thai officers and local clients daily.

• Serve as the main contact for assigned clients through ResponseIO, Teams, Outlook, and Flowlu.
• Communicate with Thai clients, government officers, and external agencies using strong Thai language skills (both formal written Thai and polite spoken Thai).
• Provide bilingual (Thai/English) explanations, document lists, and service instructions.
• Maintain professional communication at all timesno gossiping, private Line groups, or unapproved channels.

This role requires strong Thai reading/writing ability to review official Thai documents and complete Thai-language government forms.

• Handle full-cycle cases for:
• MFA Legalization
• District Office Marriage Registration (Kor.2, Kor.3, Kor.22)
• Non-O Marriage Visa / Visa Conversion / 90-day / Extension
• Embassy certifications
• Police Clearance
• Yellow Book & Pink Card
• Review Thai documents such as:
• Tabien Baan ()
• Thai ID card details
• Kor Ror documents
• Birth certificates
• Thai marriage certificates
• Complete Thai-language forms accurately for MFA, Immigration, District Offices, BLS, Police Clearance, etc.
• Attend government offices and communicate directly with:
• District office officers
• MFA staff
• Immigration officers
• Embassy/local consular staff

• Review Thai translations for completeness before certification.
• Coordinate with Othello's linguistics team on Thai-language translation steps.
• Ensure terminology accuracy and Thai-language integrity in all client-facing documents.

• Maintain the ResponseIO sales line with Thai/English responses.
• Translate client inquiries (Thai English) when needed for foreign customers.
• Identify and convert sales opportunities for:
• Translation
• Legalization
• Marriage service packages
• Visa services
• Corporate services

• Issue bilingual invoices, receipts, and checklists.
• Document all Thai/English communication in Flowlu.
• Maintain accurate records for MFA, District Offices, Immigration, and Embassy submissions.

• Excellent Thai language proficiency ()
• Must read Thai legal/government documents fluently
• Must write formal Thai emails, forms, and government submissions
• Must speak formal Thai with officers professionally
• Strong English communication skills
• Experience in immigration services, legal services, or administrative/government processes
• Ability to visit government offices (field operations required)
• High accuracy and attention to detail in both Thai and English
• Organized, proactive, and responsible in managing multiple cases

• Microsoft 365 (Word, Excel, Teams, Outlook)
• Flowlu CRM
• ResponseIO
• Basic understanding of translation workflow (advantage)

• Bachelor's degree in Business, Law, International Relations, Linguistics, or related fields
• Previous experience handling Thai government documentation or visa services

• Dynamic hybrid working environment
• Fast-growing international firm
• Exposure to embassies, government agencies, and multinational clients
• Clear career progression into senior client management and operations